Interface do scanner

[Lucaso]

Após clicar digitalizar a interface do scanner fica oculta por baixo da página do ADOBE DC. Como fazer para ela ficar no primeiro plano?

[Amal.]

Hi Lucaso,

Hope you are doing well and sorry for the trouble. As described, the scanner interface is hidden below the Adobe DC page

Would you mind sharing the steps you are doing to scan? Are you using the scan option to create PDF from with in Adobe Acrobat DC (Tools > Create PDF > Scanner) or are you using the scanner firmware or is it via Adobe Scan app for mobile?

Please share the screenshot of the issue for a better understanding.

You may also look at the steps in the help page https://helpx.adobe.com/acrobat/using/scan-documents-pdf.html

Additional information: You may also use the Adobe Scan app available for Android and iOS device to scan any document to PDF. For more information, please check the page: https://acrobat.adobe.com/us/en/mobile/scanner-app.html

Regards

Amal

[Lucaso]

Hi, Amal

Thanks for your help!

I am using ADOBE DC on the computer (DESKTOP).

The sequence is as follows:

1. ADOBE DC home page

1. Tools

1. Create PDF 4. Scanner

1. Scan
2. 

Thanks

[Lucaso]

Hi!

I'm waiting for an answer

Tks

Lucaso

[Amal.]

Hi Lucaso,

We are sorry to keep you waiting. Please look at the steps provided in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-scanner-issues-acrobat.html and see if that works for you.

Regards

Amal