Is Adobe Acrobat value for money?

Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I have an Adobe Acrobat Export account for which I pay annually in advance.  But it doesn't allow me to convert, edit and e-sign pdf forms without upgrading to a more expensive plan.  What does it provide, apart from viewing a pdf document?

When I try and contact Customer support "and speak to a real person" it simply goes to a screen listing all the Adobe apps.

Also, this page invites you to Customize cookies for ads etc., but when I click Customize it doesn't allow customization and I can't post this message without clicking Enable All. 

 

Grateful for any advice & guidance.

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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In which web browser are you accessing the online service?

 

Would you mind to also share the link?

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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I'm using Safari.  I think this is the link https://community.adobe.com/t5/acrobat/is-adobe-acrobat-value-for-money/m-p/11913582#M304018 

 

Many thanks

 

John

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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I've not used Adobe Acrobat Export, but it appears to allow only conversion of other file types to PDF. You can sign PDFs using Acrobat reader which is free, but you would need to upgrade to Acrobat Pro DC in order to edit them. Acrobat Pro DC has a slew of other functionality (creating forms, redacting content, organizing pages, combining files, adding accessibility, automating actions, exporting to other formats). It really depends on your needs and what you're trying to do as to whether it's worth upgrading.

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Community Beginner ,
Mar 20, 2021 Mar 20, 2021

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Thanks, David

 

I don't use it much, mainly for reading academic papers and articles.  It would be useful to convert to Word so that I can copy and paste parts of a paper into the book I'm writing.

 

John

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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You can copy and paste text from a PDF into a Word document using Acrobat Reader, but if you wanted to convert a PDF to Word, you would need Acrobat Pro DC.

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Very many thanks, David.

As you probably gathered, I am not very familiar with how Adobe works.  When I asked Adob24x7Care@outlook.com, it replied: "We provide you the Acrobat Pro 2020 Perpetual License which is the onetime payment and license valid for lifetime."

 

John

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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@jh19 

 

You are being scammed. The e-mail address you show is a scammer not affiliated with Adobe in any way whatsoever. All communications from Adobe are from e-mail addresses in the format of xxxxxxx@adobe.com. An outlook.com or gmail.com address is a sure sign of scammers / fraudsters!

 

- Dov Isaacs, Principal Scientist, Adobe

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Thank you so much, Dov.

 

I'm not sure where I got that edress from.  I emailed my query and it replied that it would cost me US$449.99 including lifetime installation support.  Shall we proceed further?

 

I replied No.  Since I didn't agree, does this mean I haven't clicked on a link that would enable the fraudsters to access my iMac?

 

John

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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If you didn't provide them with any personal information, bank details or credit card numbers and didn't download anything they sent you to gave them access to your computer then you should be fine.

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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++ Adding to Dov Isaac's,

 

You may want to report this incident through some of the appropriate Adobe security contact points:

 

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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I've done that, thanks

John

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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What would happen, David, if I cancelled my existing subscription?  Would I not be able to see any PDFs?

 

John

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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You can always open your PDF files using the free Adobe Reader.

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Thanks, Try67

 

John

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