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Issue displaying fonts in certain PDFs

New Here ,
Jun 24, 2020

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Hi Adobe community. 

 

One of my clients has an issue with Acrobat DC. It seems to be related to the arial font family, where sometimes text is shown as boxes (see below)

 

Other PC's in the firm display it fine, and they are all of the same build (OS and hardware). 

 

Any ideas on what may be causing this?

 

Pete

 

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General troubleshooting

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Issue displaying fonts in certain PDFs

New Here ,
Jun 24, 2020

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Hi Adobe community. 

 

One of my clients has an issue with Acrobat DC. It seems to be related to the arial font family, where sometimes text is shown as boxes (see below)

 

Other PC's in the firm display it fine, and they are all of the same build (OS and hardware). 

 

Any ideas on what may be causing this?

 

Pete

 

Adobe Issue.PNG

Topics

General troubleshooting

Views

37

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 25, 2020

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Here's a related thread with several suggestions you can try:

https://community.adobe.com/t5/acrobat/embedded-fonts-not-working-in-editing-mode-defaults-to-geneva...

Also, confirm all of the fonts are properly embedded (File> Properties> Fonts).

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