Issue Sanitizing after Redacting File - Corrupts File

New Here ,
Feb 22, 2021 Feb 22, 2021

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Hello,

 

We are having issues with files that are becoming corrupted when the file is sanitized after being redacted. When the file is redacted without sanitizing the document, it saves and reopens without issue. However, when the file is sanitized after being redacted, the text in the document becomes unreadable.

 

I have attached a photo of this issue after sanitizing the redacted document.

 

We are on Adobe Acrobat DC ver. 21.001.20138 (32-bit)

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Edit and convert PDFs

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Hi Ian,

 

Thank you for reaching out.

 

As the PDFs become corrupted when sanitizing the file after redaction, could you please confirm if the issue occurs wot particular PDfs or with all? Try to save the PDF to a different location or with a different name, so you do not lose the original file.

Did you start experiencing this issue recently? 

Would you mind sharing any sample PDF with us so we can replicate the issue at our end?

Share the OS version you are working on.

 

Thanks,

Meenakshi

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Hello Meenakshi,

 

I have attached a document for you to do the test with. We have tried two different computers in the office, both on the same version of Adobe, and utilizing the same document. Environments are Windows 10 update 2004

 

This issue has started recently. This document was scanned in as a color document, and it does not occur on documents that are scanned in as B/W.

 

Steps to reproduce our error:
1. Open the document

2. Redact the document (I selected the entire title line)

3. Apply the changes

4. Save the document as a redacted version

5. Open that saved version

 

Let me know if you need anything else.

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