Issue with Adobe sign Add-In for Outlook

New Here ,
Apr 22, 2021 Apr 22, 2021

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Our Adobe Sign Add-In for Outlook is not working on the desktop version of Outlook. The add-in is installed correctly and works through the web browser version of Outlook. However, we need it to work on the desktop version (as it always has) because the Desktop version of Outlook is connected/linked to our business software. The Adobe Sign add in is on the 'new message', you can click the send for signature button successfully, add your pdf file and recipient, but once you select more options or continue, the pop up screen opens but never loads to the next step. It is like there is a pop blocker or something but we have had our IT person look into the issue and they cannot see an issue that he can fix. I just called adobe support and just as they started speaking with me to ask my issue, they hung up. Please help!!!!!!!!!!!!

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Security digital signatures and esignatures

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Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

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Hi Kasey!

 

Thank you for reaching out and sorry for the trouble.

 

As you are using the Adobe Sign Add-in with desktop version Outlook, please confirm if the issue started occurring recently.

Please ensure that the application is updated to the latest version and try also to reboot the machine once. Check if that helps.

 

Is it an issue only when you try to send documents via the Outlook add-in? Did you try sending documents via the Acrobat application? 

It would be helpful if you can share a small video of the issue occurring at your end.

Share the application and OS version on the machine.

 

Thanks,

Meenakshi

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