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Issues Converting Word to PDF

New Here ,
Jul 29, 2020

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I just ran into this issue for the first time today.  I am trying to convert a word doc to pdf and it will not work.  It keeps saying, "Unable to process.  Please contact customer support for help."  I did as directed, however, after clearing cookies and cache, etc. from browsing history I still had the same issue.  I was then told to contact the community forum to resolve the issue.  I'm a paying member, so there shouldn't be anything wrong with my subscription.  Please advise.

 

Thank you,

 

John

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Issues Converting Word to PDF

New Here ,
Jul 29, 2020

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I just ran into this issue for the first time today.  I am trying to convert a word doc to pdf and it will not work.  It keeps saying, "Unable to process.  Please contact customer support for help."  I did as directed, however, after clearing cookies and cache, etc. from browsing history I still had the same issue.  I was then told to contact the community forum to resolve the issue.  I'm a paying member, so there shouldn't be anything wrong with my subscription.  Please advise.

 

Thank you,

 

John

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Jul 29, 2020 0
Adobe Community Professional ,
Jul 29, 2020

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There are several ways to make a PDF from an MS Word document. Can you give us a bit more info?

  • Windows or Mac
  • What version of MS Word (including the build number)
  • What method are you using to make the PDF: please give us the steps you're taking

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs | Books @ www.PubCom.com/books — NEW! Accessible InDesign + PDF

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Jul 29, 2020 0
Amal. LATEST
Adobe Employee ,
Jul 29, 2020

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Hi John

 

We are sorry for the trouble. As described you are unable to create PDF from a Word document.

 

++ Adding to the discussion

 

Would you mind sharing the workflow/steps you are doing to create the PDF from Word? 

 

Is this a behavior with a particular word file or with all the files that you want to create PDF from? Please try with a different file and check.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

Also please share the screenshot of the issue/error message for a better understanding.

 

You may try creating the PDF from the following ways described in the help article https://helpx.adobe.com/in/acrobat/how-to/create-pdf-files-word-excel-website.html and see if that works for you.

 

Keep us posted with the results

 

Regards

Amal

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