• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

# ist replaced by %23 in URLs ==> Error 404

Community Beginner ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

URLs (Links) do not work in my PDFs (from Word Documents), because # ist replaced by %23, which results to an Error 404 in Browsers. Is there a workaround for this bug in Adobe Acrobat XI Standard?

TOPICS
Create PDFs

Views

33.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Jan 22, 2015 Jan 22, 2015

Hi, I've come across a simple workaround which is ideal for me — double high five. I Simply bitlyed (https://bitly.com) the link and that ugly error message vanished. Boom.

Votes

Translate

Translate
Mentor ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

Is you have any spaces in the Urls change them,either remove them at the origination point if it your site.

Example: RubberBabyBuggyBumpers

Or insert underscores

Example: Rubber_Baby_Buggy_Bumpers

Some Web Browsers, and some servers try to insert the code for space and it doesn't always work out.

If it not your site try another browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

Hi. Thanks for your answer, but there are no spaces in the url. The "#"-sign in the URL is replaced by "%32".

Example: The correct link is

http://www.example.com/home.html#chapter5

When I print this word file to a PDF, then Adobe changes the link to

http://www.example.com/home.html%23chapter5, which is not an existing URL and therefore causes an Error404.

The PDF has to be distributed to hundreds of people, so it has to work with any browser.

It is neither a server nor a browser who makes this mistake. I created the PDF local on my computer with a local installed Adobe software and open this local PDF with the Adobe Reader which is installed on my Computer. The wrong link is already shown by mouseover in Adobe, even before clicking on it in order to open a browser. Internet or browsers were not involved. It's all on my local harddrive.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

Sorry about not paying attention to the # in your question can you exchange the # for an _ and see what happens?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

The underscore is not replaced, but this does not solve my problem, as the link does not work with _ instead of #.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 05, 2014 Feb 05, 2014

Copy link to clipboard

Copied

Something is happening when I copied the entire link:

http://www.example.com/home.html#chapter5

I go this:

SeaMonkey001.png

Its not just an issue with PDF when I copied this link to this thread and made the entire thing a Hot link. When I  submitted.  The # and Characters after became unlinked.  Evindently # is an illegal charcter. when I went back and did it again I got it straighten out.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 06, 2014 Feb 06, 2014

Copy link to clipboard

Copied

Thanks for testing. "#" is not an illegal character. I'm 100% sure it is correct. It is very common in HTML to define anchors in the code with the "name" tag (e.g.: <a name="chapter5"></a>). With the # in the URL, you can then jump directly to that anchor anywhere on the page instead of the top of the page.

It should be absolutely unimportant if a link is correct and currently exists or not. Adobe should be able to transfer any link from a word file into a PDF exactly as it is, without making any changes to it. Is anybody here who has a solution?

Just for testing:http://www.example.com/home.html#chapter5

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 06, 2014 Feb 06, 2014

Copy link to clipboard

Copied

Been trying to get Adobe to handle  URL from Word since I was a young kid in my 40's I am almost 65 now. The last time They sent me a choice worded message That they had no intention of ever fixing it. And some other issues related to MicrosoftwoWord Mac.  So you'll just have to repair the defect manually.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 07, 2014 Feb 07, 2014

Copy link to clipboard

Copied

Thanks for your answers. Today I called the Adobe phone hotline. They told me they will not answer my question because I bought my OEM version preinstalled on a Dell notebook without an installation-disk ==> no serial number available. I only bought Adobe because I needed clickable Links in PDFs. It seems that exactly this feature does not work properly, so this software is useless for me. Quite frustrating.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 07, 2014 Feb 07, 2014

Copy link to clipboard

Copied

If you go to the URL discussions, "#" is one of the characters that may need encoding, but not always. Apparently it is a server issue. As far as the behavior in Acrobat, it sounds like Phillip has experienced the problem and knows more than I do about it. If you had a sample WORD file and PDF that you could post some place, then others of us could play around a bit and see if we can reach any other conclusions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 07, 2014 Feb 07, 2014

Copy link to clipboard

Copied

What do you mean with "server issue"? As I have already mentioned: There is no server or network involved. All takes place on my computer. Word and Adobe are installed on my computer. After saving the local Word-doc as a local PDF on my computer, the link is already broken (# replaced by %23) before I upload it to anywhere.

Here an example file:

http://www.wandertreff.ch/download/link.docx

http://www.wandertreff.ch/download/link.pdf

If I enter the Link with # in a browser, it works perfectly. The page and anchor exist.

If I enter the Link with %23 in any browser, I get an error 404:

nf.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 07, 2014 Feb 07, 2014

Copy link to clipboard

Copied

Now that you have saved with a working link in Word.

Do the following: and see what happens:

  1. Create and save word file with link(s)
  2. Locate .docx file just created
  3. Locate the Acrobat icon in the Dock (Macintosh)
  4. Next drag file to icon of acrobat in Dock and when the acrobat icon changes appearance release.
  5. Wait ....
  6. When PDF opens save PDF to desired location.
  7. Now click on links see if they  work.

As long as they were not created with Word URL Wizard (Insert Menu > URL) but with the Auto-Correct they should work. 

I just verified by doing as above on your Word Sample. Works perfectly except it asked whether I wanted to trust the site.

Here is link to it from dropbox: https://www.dropbox.com/s/aweu6e8n0pcl4hu/link.pdf

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 08, 2014 Feb 08, 2014

Copy link to clipboard

Copied

Didn't work. Same problem. It makes no difference how the link was created (menu or auto correct).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 08, 2014 Feb 08, 2014

Copy link to clipboard

Copied

I give up there is something unique to your setup. I've always been able to make PDF with clickable links. Using method above.

I even create a PDF that worked for me that went a German website. And the other went to the site I showed with screen shot.

I just don't know what to offer. And evidently I am the last person left to support Mac.  I've run out of suggestions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 09, 2014 Feb 09, 2014

Copy link to clipboard

Copied

Hello Phillip

Why Mac? My System is Microsoft Windows 8.1 on Dell Hardware, Microsoft Office Professional 2013, Adobe Acrobat XI Standard (V 11.0.06). No Apples or any other fruits inside.
I have no "Dock", I even didn't know what this term means, but after some research, I found out that you probably mean the Windows Task Bar.

I appreciate very much your support and your patience. Many thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Feb 09, 2014 Feb 09, 2014

Copy link to clipboard

Copied

Assumed Mac because PC never ever has this problem.

And in Mac this is 10-15 year old bug that Adobe refuses to fix. The claim its Apple and Microsoft Issue. It has been proven time and time and time again its an Adobe issue.

They are: just to lazy to fix it, Don't have enough Mac people to find a Cure, or because they have had an ongoing fued with Apple they don't want to fix it to tweak Mac Users and get them frustrated enough to bail to PC side.

There is one thing adobe and all software companies should realize. Diehard Apple Product users are just that. They will remain come hexx or highwater or until a certain place freezes over and Apple should go out of business.

You'll have to get some of the PC people to figure it out. You should not be having this issue at all with windows version.  Acrobat is supposed to be 100% foolproof with Windows.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2014 Feb 11, 2014

Copy link to clipboard

Copied

Hi,

I looked into your problem. Since '%23' is the URL-encoding for the chracter '#'. Any URL should work with '#' replaced by %23 as well.

For example, consider the URLs

http://en.wikipedia.org/wiki/Computer#The_modern_computer

http://en.wikipedia.org/wiki/Computer%23The_modern_computer

Both these URLs are considered same and should ideally work with all browsers.

If this thing is not working for you for some URLs, can you please provide the specific URL in which case this is not working?

Thank you.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2014 Feb 11, 2014

Copy link to clipboard

Copied

Hi Parul.

It's with any link on the site histaminintoleranz.ch, for example.

http://www.histaminintoleranz.ch/en/symptoms.html#zusammenfassung

http://www.histaminintoleranz.ch/en/therapy_dietarychange.html#zusammenfassung

http://www.histaminintoleranz.ch/histaminose.html#zusammenfassung

...

Before, this site was on a server in Germany. A few weeks ago, the site was transferred to a server in Switzerland. There is no relation between those two independent providers. On both servers, it did not work. Is this a hint that either it is not a server issue, or both servers have an "unusual" configuration that does not understand the "%23" replacement?

There is still the question left:

Why does Adobe replace "#" by "%23", if "#" is correct and working, and "%23" doesn't? What can I do to avoid this? Does anybody know an alternative PDF-software that leaves my links unchanged as they are and does not produce such nonsense? Will there be a bugfix soon?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2014 Feb 19, 2014

Copy link to clipboard

Copied

Hi sdfkjhbf23.

I too am experiencing this issue and like you, I am also on Windows 8.1 using Word 2010 and Acrobat XI Pro. I've tried to create the PDF from within Word using the Create PDF and I've also tried creating the PDF from within Acrobat. Both methods failed, each time converting the pound symbol "#" to %23. I also don't have any spaces in the url. It's driving me crazy, and like you I have a long document with a cazillion hyperlinks to anchors existing on various web pages. The hyperlink with the # works perfectly well independent of the PDF when you copy and paste it into any browser or even just click on it from within the Word document, indicating that it's not a browser or a server issue.

If anyone at all knows a fix to this issue, please HELP! Otherwise, I'm looking at having to edit each hyperlink individually in Acrobat, which could take days!

Signed, a distraught, depressed and disillusioned Acrobat user!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2014 Feb 19, 2014

Copy link to clipboard

Copied

Thank Heavens! I've just discovered it's Adobe's stupid Create PDF plugin that's causing the problem. If you just do a Save as PDF, the links are preserved. Hallelujah!!!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2014 Feb 19, 2014

Copy link to clipboard

Copied

Hi,

We are sorry that you are facing this issue with Adobe PDF Creation plugin.

We are able to reproduce the reported issue. And we are actively looking into this.

Thanks,

Parul

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 24, 2014 Apr 24, 2014

Copy link to clipboard

Copied

Thanks for looking into this, but now, more than two months later, there is still no update available which solves the problem. When will this update be ready?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2014 Dec 09, 2014

Copy link to clipboard

Copied

I had the same problem today with the "#" being translated to a " - ".

Found this link and it resolved the problem doing a Save As to create the PDF.

Don't know why this cannot be fixed in the code.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 09, 2014 Dec 09, 2014

Copy link to clipboard

Copied

Use Word to convert to PDF to save the bookmarks

Step 1 - Launch Microsoft Word and open the document you want to convert to a PDF.

Step 2  - Click the "File" tab.

Step 3  - Click "Save As" to show your document on the screen and open the Save As dialog.

Step 4  - Select "PDF" from the Save as Type drop-down list.

Step 5 - Click "Options" to open the Options dialog box.

Step 6 - Check the "Create Bookmarks Using:" option under the "Include non-printing information" header.

Step 7 - Choose whether you want Word to create bookmarks from the document's headings or Word bookmarks. Headings will let you jump directly to a particular section in the document. Select this option if you did not create bookmarks in the document. Word bookmarks will use any bookmarks you defined in the document.

When the document is converted, it will not retain the blue underined hyperlink style/look, but when you hover over, you will see the # is retained and the link is active when you click.  Hope this helps.

I agree, Acrobat should have a "import/save/modify" option under bookmarks/targets.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 14, 2015 Jan 14, 2015

Copy link to clipboard

Copied

Will someone at Adobe please let us know when we can expect this to be fixed?  This is unacceptable behavior for a product designed to integrate with Word.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines