It's been 3 days since I applied for student & teacher activation for Acrobat — work is piling up!

[Roag]

Hi,

I bought a student & teacher version of Adobe Acrobat Pro 2017 with a retail code, and filled in the form on the Adobe website to prove that I am a teacher at an educational institution. That was on Monday and I still haven't heard anything. My old version of Acrobat Pro 9 now doesn't work on my current version of MacOS, so I can't now edit any PDF files. I really need the software up and running!

How long should it take to activate? I also wasn't sent any contact emails to follow up such requests!

[Test Screen Name]

Check your spam inbox. 

[Roag]

Thanks. I've already checked the low-hanging fruit solutions (SPAM folders, checked I entered the correct email address, checked I verified the email address etc) as per: https://helpx.adobe.com/uk/manage-account/kb/no-email-received.html

[LinSims]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

[Roag]

Thanks. I hadn't spotted the rather discreet chat icon at the bottom of the page, I had been going round in circles trying to find a way to speak to someone, rather than getting forwarded to more knowledgebase articles, which is why I ended up here.

I'll try the chat.

Thanks.