Latest Acrobat update - breaks index search

Community Beginner ,
Feb 12, 2021 Feb 12, 2021

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The latest Acrobat update breaks the index search. Apparently this is a known bug? (Problem: [Win-only] Acrobat is not able to load the associated index of a PDF file. [4323902])  This is a BIG issue for my clients. On my system I get no error message. On a coworkers system they get the message "search could not load the index.  May need to rebuild the index." Rebuilding all previous indexes would be unacceptable. I have an older reader version "XI" that still reads the indexes fine. Is there a solution or workaround to this issue???

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General troubleshooting, Install update and subscribe to Acrobat

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correct answers 1 Correct Answer

Adobe Employee , Feb 15, 2021 Feb 15, 2021
Hi there, Sorry for the inconvenience caused. We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue. Please update the application to the latest version. In the application, go to Help > Check for updates. For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe   Let us know if that reso...

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi,

 

Greetings! Sorry to hear that you are facing issues with the index Search functionality.

 

We have already communicated with our engineering teams regarding this issue. For now, you may use the workaround mentioned in helpx.adobe.com/acrobat/kb/unable-to-load-index-file-associated-with-pdf.html

 

We will let you know once the issue has been fixed.

 

Thanks,

Adobe Acrobat DC Team

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New Here ,
Mar 24, 2021 Mar 24, 2021

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This is not a solution. This is a workaround. 

Manually loading an index is not an alternative for the automatic opening via double click.

I need a solution, not a workaround.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Install the updates.

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New Here ,
Mar 24, 2021 Mar 24, 2021

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LATEST

Patch works.

(I don't want to know how many company policies I just broke, because my company install software centrally).

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi there,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that addresses this issue.

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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Problem resolved. thanks

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Community Beginner ,
Feb 16, 2021 Feb 16, 2021

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As I posted earlier this update fixes loading the PDX index problem. BUT I have come across another issue that I believe is related. I launch Acrobat and pass along a BPDX file as an argument so acrobat should launch and rebuild / build the PDX file set. Since the update of 20135 this is not working. The 20138 patch does NOT fix this problem. Acrobat does launch and the index screen pops up but an error message appears "fatal search engine error (-6) not able to find the file".  This seems related to the original problem so I would bet the solutions are related.  Please advise.

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