Licens application Error

New Here ,
Jan 27, 2021 Jan 27, 2021

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After installing Acrobar Pro 2020 (One-Time Purchase with serial number)
When launching
the programm it requires a login. This isn’t though functional since the message "Sorry something went wrong" appears.

 

As additional info;
If I start Acrobat reader, I can login as expected

/ G Nerby

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General troubleshooting

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hi,

 

Sorry to hear about your experience.

Can you confirm the exact version OS you have installed the Acrobat 2020? Since its a new install and first time launch, we guess the Acrobat 2020 must be up-to-date. 

You may try a few troubleshooting steps suggested-

Use Acrobat cleaner tool to remove the installed Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and re-download the Acrobat Pro 2020 : https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html 

If this doesn't work, then-[for Windows OS]

  1. Close Acrobat
  2. Inside HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\(DC or 2020)\AVEntitlement
  3. If bIsAMTLicensing key is present delete it
  4. Create key bIsNGLLicensing REG_DWORD with value 1
  5. Launch Acrobat

 

Let us know how it goes.

 

Thanks,

Akanchha 

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