License issue Adobe pdf printer

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hello,

 

I have installed both Adobe Acrobat DC and Adobe Reader DC on a server. Some users use the payed version, and some of them don't need it, so they only have to use the free version. 

 

There is this one user who uses the free version, but she can't print to pdf. She is getting the following error. 

Pascal5FAC_0-1615801672478.png

So what i'm thinking, is that the Adobe PDF Printer is pointing to the wrong application, and i would like to know if and how i can change this. Is anyone familiar with this issue? 

 

Thanks in advance.

TOPICS
Edit and convert PDFs, How to, Print and prepress

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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The free Acrobat Reader comes not with the printer Adobe PDF.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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How come its working for a test user then? i didnt log in to adobe with the test user, but it is working.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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May be that is alrready activated.

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Thank you, i managed to get the Microsoft Print to PDF to work. I had to add the printer manually. This work around works fine. 

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LEGEND ,
Mar 15, 2021 Mar 15, 2021

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The Adobe PDF printer is absolutely not free. Every user needs a license. Since you've installed it in a shared server, it seems to me that you must make sure every single user of the server has a license. You can't rely on the Adobe licensing module to keep you in the terms. 

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