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Loading Adobe Acrobat from within FireFox

Explorer ,
Nov 16, 2020

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When I download a PDF file and select that it be opened in Adobe Acrobat DC, nothing happens. This was working until I installed the latest round of Microsoft "feature updates". I don't know if they're related events. The PDF is downloaded into the FF subfolder but Acrobat doesn't engage. The Adobe Acrobat add-on is enabled. How do I fix this?

 

I have W10, FF 82.0.3

 

Thanks.

 

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Loading Adobe Acrobat from within FireFox

Explorer ,
Nov 16, 2020

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When I download a PDF file and select that it be opened in Adobe Acrobat DC, nothing happens. This was working until I installed the latest round of Microsoft "feature updates". I don't know if they're related events. The PDF is downloaded into the FF subfolder but Acrobat doesn't engage. The Adobe Acrobat add-on is enabled. How do I fix this?

 

I have W10, FF 82.0.3

 

Thanks.

 

TOPICS
General troubleshooting, Print and prepress

Views

49

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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Go into the Firefox configuration by typing "about:config" into the URL bar. Then search for the property pdfjs.disabled and verify that it is set to true, if it's not, double-click on it to change it. Now open a linkto a PDF file. Select to open the PDF file in Adobe Acrobat and also select to "do this automatically" from now on. That should fix your problem. 

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Nov 16, 2020 0
Most Valuable Participant ,
Nov 16, 2020

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What version of Acrobat do you have? The Acrobat plugin is in FF is only for creating PDFs. It's not for displaying them.

Anyway, it sounds like an issue with the FF settings. Try going to Tools - Options - Applications - PDF and make sure that all items are set to "Use Windows default application" or to "Use other" and then select Acrobat.

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Nov 16, 2020 0
Explorer ,
Nov 16, 2020

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I have Adobe Acrobat Pro DC Version 2015.006.30527.8989.  Mr. Kremer's suggestion didn't seem to help.  (I changed pdfjs.disabled to true.)

The setting for PDF in Options is set to "always ask" which is what it has always been set to.

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Nov 16, 2020 0
Explorer ,
Nov 19, 2020

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Any more ideas?  Adobe Acrobat is still not loading....

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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An interestng thing just happened. As I was checking the version of Firefox that I had installed, I was promped to restart the application in order to update it. So I did, and after the update, when I tried to browse to a PDF file, it no longer opened in Acrobat... So, the culprit was very likely not a Windows update, but an update to Firefox. I got it back to work by right-clicking on a downloaded PDF file in Firefox' download list, and then selecting to always open in the system viewer:

 

2020-11-19_14-20-35.png

This is with Firefox v83.0

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Nov 19, 2020 0