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Long edge printing not working

Community Beginner ,
Dec 12, 2017 Dec 12, 2017

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Hi, I can't get duplex printing to use the long edge binding. No matter what I select, it prints on the short edge. I have the portrait layout selected and I am using an HP printer on Mac OS. This only occurs in Adobe Reader, not other apps. How can I get long edge printing?

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Print and prepress

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1 ACCEPTED SOLUTION
Community Expert ,
Dec 13, 2017 Dec 13, 2017

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Just to know what you have tried:

  • exchanged long/short edge binding (printer)
  • checked "reverse page orientation" (printer)
  • changed orientation to Auto (Acrobat)
  • changed orientation to Landscape (Acrobat)
  • changed page size to actual size /Acrobat)
  • unchecked "Choose paper size..." (Acrobat)

Bold ones are those who I suspect having an influence.

Did you check the printer driver being the latest? Acrobat is known for being demanding and works best with the latest printer driver.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Dec 12, 2017 Dec 12, 2017

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Could you please post a screenshot of your printer setting?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 12, 2017 Dec 12, 2017

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This image is the original print window. In order to get to 2 sided printing, I go to the blue Printer button on the bottom left...

Screen Shot 2017-12-12 at 2.31.34 PM.png

And this is the dialog box that comes up after I selected 2 sided, long edge.

Screen Shot 2017-12-12 at 2.31.14 PM.png

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Community Expert ,
Dec 13, 2017 Dec 13, 2017

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Just to know what you have tried:

  • exchanged long/short edge binding (printer)
  • checked "reverse page orientation" (printer)
  • changed orientation to Auto (Acrobat)
  • changed orientation to Landscape (Acrobat)
  • changed page size to actual size /Acrobat)
  • unchecked "Choose paper size..." (Acrobat)

Bold ones are those who I suspect having an influence.

Did you check the printer driver being the latest? Acrobat is known for being demanding and works best with the latest printer driver.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 13, 2017 Dec 13, 2017

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Hi, thanks for the suggestions. I found that checking "reverse page orientation" fixed the problem. I also tested the others and they didn't work. The printer is only 2 months old, so the driver is the most updated.

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Community Expert ,
Dec 13, 2017 Dec 13, 2017

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OK, you found a solution. I'm happy with that.

Do not trust automatic driver downloads. They may or may not be current current!

ABAMBO | Hard- and Software Engineer | Photographer

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