I have been successfully using Acrobat X Pro since I purchased Master Collection CS6. Over the last couple weeks, whenever I use Acrobat, I get a Master Collection pop-up message the saying “Your trial will expire in 32767 days”. I can close the message (2 steps) and continue. I tried entering my CS6 license number, but that didn’t stop it from happening.
How do I make this go away?
Did you get it from a legitimate source?
I have a legitimate version of CS 6 bought in 2013 running on Windows 7 pro and have been having issues with various CS products (PS, Illustrator, Acrobat Pro etc) for about a month. When launcing a CS6 product I would get the "End of trial version" pop up and have to go through entering the serial number and updating my adobe ID profile. I tried updating Adobe CC and uninstalling and reinstalling CS 6 but the problem persisted.
What seemed to work for me was this https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html.
I followed the instructions then updated the relevent products using Adobe CC.
I was still getting the "trial version will expire in 32767 days" pop-up for acrobat yesterday but so far today nothing.
If you have CC it takes over the licensing of CS6. I can't recommend having them on the same system (even for different apps).
Update - Looks Ilike the "trial pop-up" is back but just for Acrobat....
I am having the same problem with mine. Running it on Windows 7 and have never had a problem until a few weeks ago. I spent hours on the phone with their India tech support office (useless), re-installed the software and went through the process described in one of the links (de-activeate/re-activate) but to no avail. All the products work except for Acrobat X. Has anyone found a solution?
If it still runs, but with a trial message for 32767 days, I would stop there and just use it. Many people have much worse issues, and reinstalling often makes them even worse.
I have exactly the same problem. However, accepting the state without solution from adobe is not an alternative. We all have paid (enough) for the software and adobe should deliver a solution to avoid bothering the customers.
CS6 is past end of life. That means no support. Really NO support. So if this message is your worse problem, and it runs otherwise, be happy. But know you are living on borrowed time.
I don't consider activation issues to fall under "support". It's a requirement forced by Adobe on its users so it must stick by it and make sure that it works, even if it decided (unilaterally) that the application itself is no longer supported.
I have started having this same issue over the past month. Started when I had to swap motherboards in my PC (hard crash). All the CS6 programs came back after I reactivated CS6 with the serial number, but Acrobat X Pro has continued to show the "expire in 32767 days". Tried AcroFix, and the deactivate/reactivate process. Yesterday, the program told me my trial had expired. I redid all the above steps, and I am back to "expire in 32767 days". Very Frustrating
I originated this question / topic about a year ago. After a few replies, and investigating this further, it was clear that ADOBE IS NO LONGER GOING TO SUPPORT ANYTHING ASSOCIATED WITH CS6 (and it's predecessors). Over the last couple decades, I had been purchasing the CS Master Collection product religiously.
So I've now moved on to Adobe CC as Adobe's strategic plan meant it to be.
As a follow up, I have, after a lot of searching, seemingly found a fix. It involves hiding the cache.db file from the programs (by renaming it) and then going through the whole deactivation / reactivation process:
Hope this helps somebody else going through the same issue