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Missing the the "Auto detect pen hardware to enable markup" setting - Surface Pro 6 and Surface pen

Community Beginner ,
Jun 29, 2020

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There has to be an answer somewhere for this issue.

 

In settings->Commenting there is supposed to be the Auto detect pen hardware setting, but on my surface it is missing.  How do I get it back.

 

I know its missing because its there on two other Surface Pro 6 computers and a lenovo mix, all running the same versions of windows 10 and all running the same version of Acrobat including the patch level.

 

On this surface using the pen in Acrobat is quite horrible.  No issues using the pen in word and other apps though.

 

Please somebody help.

 

Bruce

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Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting

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Missing the the "Auto detect pen hardware to enable markup" setting - Surface Pro 6 and Surface pen

Community Beginner ,
Jun 29, 2020

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There has to be an answer somewhere for this issue.

 

In settings->Commenting there is supposed to be the Auto detect pen hardware setting, but on my surface it is missing.  How do I get it back.

 

I know its missing because its there on two other Surface Pro 6 computers and a lenovo mix, all running the same versions of windows 10 and all running the same version of Acrobat including the patch level.

 

On this surface using the pen in Acrobat is quite horrible.  No issues using the pen in word and other apps though.

 

Please somebody help.

 

Bruce

TOPICS
Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting

Views

245

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Jun 29, 2020 0
Most Valuable Participant ,
Jun 29, 2020

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Are you running Acrobat (paid for product)? Or just the free Acrobat Reader? What exact version do you run (not "latest" please)?

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Jun 29, 2020 0
Community Beginner ,
Jun 29, 2020

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Adobe Acrobat Pro 2017 - Version 2017.011.30150

 

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Jun 29, 2020 0
Community Beginner ,
Jul 05, 2020

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I replied with the specific details.  I provided additional data and no response.

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Jul 05, 2020 0
Community Beginner ,
Jun 29, 2020

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Further analysis. 

  1. Created a new user of the Surface Pro
  2. Opened Adobe Acrobat
  3. Opened settings and the missing checkbox is there
  4. go back to existing user, still missing.

 

So its a "user setting" somewhere.  Any thoughts?

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Jun 29, 2020 0
Community Beginner ,
Jun 29, 2020

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using pen for comments works really well here too.

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Jun 29, 2020 0
New Here ,
Sep 27, 2020

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I am having same problem.  What is the check box you seem to missing? 

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Sep 27, 2020 0
by9811 LATEST
Community Beginner ,
Sep 27, 2020

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"Auto detect pen hardware"

at the bottom in settings -> commenting.

 

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Sep 27, 2020 0