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Most PDF documents are garbled or scrambled after opening

Community Beginner ,
Jul 06, 2020

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Hello,

I have Adobe Reader DC installed on my laptop and am unable to view/edit (fillable) .PDFs because as soon as I scroll the window or click anywhere within the content of the document I am presented with a garbled mess.

Here is a screenshot of this problem:

Capture.PNG

 

All of the documents I've tried viewing open perfectly fine on other computers using Reader DC. I've tried uninstalling/reinstalling Adobe Reader DC several times but nothing seems to work. The problem seems to be specific to my computer. Has anyone experienced this issue before?

Thanks.

Correct answer by Amal. | Adobe Employee

Hi

 

We are sorry for the trouble. As described the screen turns to black and whoite dots after opening the PDF file.

 

Please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/td-p/10909009?page=1 and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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Crash or freeze, General troubleshooting

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Most PDF documents are garbled or scrambled after opening

Community Beginner ,
Jul 06, 2020

Copy link to clipboard

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Hello,

I have Adobe Reader DC installed on my laptop and am unable to view/edit (fillable) .PDFs because as soon as I scroll the window or click anywhere within the content of the document I am presented with a garbled mess.

Here is a screenshot of this problem:

Capture.PNG

 

All of the documents I've tried viewing open perfectly fine on other computers using Reader DC. I've tried uninstalling/reinstalling Adobe Reader DC several times but nothing seems to work. The problem seems to be specific to my computer. Has anyone experienced this issue before?

Thanks.

Correct answer by Amal. | Adobe Employee

Hi

 

We are sorry for the trouble. As described the screen turns to black and whoite dots after opening the PDF file.

 

Please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-021-20061/td-p/10909009?page=1 and see if that helps.

 

Let us know how it goes

 

Regards

Amal

Topics

Crash or freeze, General troubleshooting

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Adobe Community Professional ,
Jul 06, 2020

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Try the forum for Acrobat Reader.

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Community Beginner ,
Jul 06, 2020

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I didn't realize I was in the wrong forum thanks. I just reposted in the reader forum, I don't know how to delete this post.

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Adobe Employee ,
Jul 06, 2020

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Hi

 

We are sorry for the trouble. As described the screen turns to black and whoite dots after opening the PDF file.

 

Please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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Community Beginner ,
Jul 06, 2020

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Wow, yep that was it. Thank you! I think it must have something to do with Radeon Vega graphics drivers because my laptop has a similar/same chipset. 

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