Multiple attempts to send document for signature results in error

New Here ,
Mar 24, 2021 Mar 24, 2021

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Acrobat DC Pro will not allow me to sign in and send for signatures. See attached screenshot of error.

Thank you

 

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Security digital signatures and esignatures

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correct answers 1 Correct Answer

Adobe Employee , Mar 24, 2021 Mar 24, 2021
Hi NatDragonne  Hope you are doing well and sorry for the trouble. As described, you are unable to send the document for signature and getting the attached error message. I have tried to reproduce the issue on my end and the service is working fine. Please logout of the application, reboot the computer once and re-login to the application and check if that helps. Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also please ...

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi NatDragonne 

 

Hope you are doing well and sorry for the trouble. As described, you are unable to send the document for signature and getting the attached error message.

 

I have tried to reproduce the issue on my end and the service is working fine. Please logout of the application, reboot the computer once and re-login to the application and check if that helps.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also please try to send the documents for signature via Document Cloud https://documentcloud.adobe.com/link/home/ and see if that works.

 

Regards

Amal

 

 

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