My Adobe Acrobat Pro DC Subcription still appear as trial mode

[puteri_zatusy_sa53830509]

Dear Adobe,

My Name is ******,

***********

My Computer Name is *****

HP Z240 Tower Workstation.

Here is my credential to use the Adobe Acrobat Pro DC Subscription

Email Address/Username:*******

I have use the installer

Acrobat_DC_Set-Up,

for Adobe Acrobat DC Subscription but it still comes out as trial license

asking me to key in the Serial Number even though I have use the correct installer

and even though I signed in with my credential ********

but when i logged in with

other Staff login with their subscription email address of Adobe Acrobat Pro DC Subscription.

the software is activated. but if i key in my email address it does not work.

Please help resolve my issue.

[Personal information removed per policy - https://forums.adobe.com/docs/DOC-3731 - Moderator]

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[AkanchhaS]

Hi there!

Sorry for the delay in follow up.

I see that you are holding an Adobe account with multiple seats assigned for Adobe Acrobat DC. Are you still experiencing the same issue or managed to find the resolution?

For any further query, you may get in touch with our Technical team via Phone/Chat support. Please reach out to them here: https://helpx.adobe.com/support.html

Thanks,

Akanchha