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Need to reset activation count for Adobe Pro XI

New Here ,
Nov 13, 2020

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I work in IT for a small non-profit.

We have several Adobe Pro licenses for certain users but our hardware is old discarded junk so they move from machine to machine a lot over the years.

One of our licenses is out of activations and the old machines are dead and gone so I can't go back and deactivate them.

I called support and they reused to reset the activation count and instead directed me to the Community here even though I had already checked and the consensus seems to be there's nothing anyone here can do.

So I'm posting here even though I suspect I'll be having to call again and pray I get someone more helpful next time. Who knows? Maybe I'll get lucky....

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Correct answer by Test Screen Name | Most Valuable Participant

You need to say "Reset activation count" in your very first sentence. If they learn first that you are using museum software they will not hesitate to send you here. This is a convenient lie to get rid of customers with unsupported apps, because they know we can't do it.

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Install update and subscribe to Acrobat

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Need to reset activation count for Adobe Pro XI

New Here ,
Nov 13, 2020

Copy link to clipboard

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I work in IT for a small non-profit.

We have several Adobe Pro licenses for certain users but our hardware is old discarded junk so they move from machine to machine a lot over the years.

One of our licenses is out of activations and the old machines are dead and gone so I can't go back and deactivate them.

I called support and they reused to reset the activation count and instead directed me to the Community here even though I had already checked and the consensus seems to be there's nothing anyone here can do.

So I'm posting here even though I suspect I'll be having to call again and pray I get someone more helpful next time. Who knows? Maybe I'll get lucky....

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

You need to say "Reset activation count" in your very first sentence. If they learn first that you are using museum software they will not hesitate to send you here. This is a convenient lie to get rid of customers with unsupported apps, because they know we can't do it.

TOPICS
Install update and subscribe to Acrobat

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44

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Nov 13, 2020 1
Most Valuable Participant ,
Nov 13, 2020

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Only Adobe can help. Call again and if they refuse to help ask for a supervisor.

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Nov 13, 2020 1
Most Valuable Participant ,
Nov 13, 2020

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You need to say "Reset activation count" in your very first sentence. If they learn first that you are using museum software they will not hesitate to send you here. This is a convenient lie to get rid of customers with unsupported apps, because they know we can't do it.

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Nov 13, 2020 1
New Here ,
Nov 21, 2020

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Thank you! That did the trick. I didn't just say it in my frist sentnce. I worked it into every sentence. lol

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Nov 21, 2020 1
Most Valuable Participant ,
Nov 22, 2020

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Thanks for sharing your success. 

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Nov 22, 2020 1