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I have just uninstalled, deleted all folders, reg keys, etc, rebooted and reinstalled Adobe Acrobat DC and still can't get the Firefox plugin to work. The files get copied to the Firefox plugins folder, but the plugin does not show up in Firefox. This has been happening since v54 and I'm now up to v57. I'm using Windows 8.1 Pro.
How can I get Firefox to recognize the plugin?
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Hello Dneedemyer,
We apologize for the inconvenience caused, as per the description above, the Adobe Acrobat plugin is not working in Firefox, Is that correct?
The Extension will be automatically updated when you update Acrobat DC to the latest release. However, you will need to do the following steps to enable the extension in the Firefox browser and you can choose not to enable the extension if you so desire:
Note: Please use the Acrobat Cleaner tool to remove the Acrobat, restart the computer and install the Acrobat.
Acrobat Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Link: http://labs.adobe.com/downloads/acrobatcleaner.html
Acrobat 2017: Download Acrobat DC Continuous Link: https://helpx.adobe.com/acrobat/kb/acrobat-dc-continuous-downloads.html
Hope this helps, and let us know how it goes.
Regards,
Anand Sri.
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Hi Anand Sri,
I have the extension enabled, but still can't get PDF files to open in Firefox. It opens Acrobat DC everytime.
I'm referring to this document, which I found on the Internet tab in the Acrobat DC settings.
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Any update?
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Well that explains why Acrobat doesn't work in Firefox. I really starting to hate all these browsers for dropping NPAPI support without providing a compatible and immediate solution.
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Hello Daniel,
If you are not able to view the PDF files in Firefox, please refer and try the troubleshooting steps from the following KB doc Troubleshoot viewing PDF files on the web Link: https://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html
Hope this helps, and let us know how it goes.
Regards,
Anand Sri.
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How did you do that?
It's really annoying, that this unwanted/unallowed addon keeps itself installing over and over again in Firefox!