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No default mail client

New Here ,
Jun 03, 2020

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I'm not sure if this happened after a recent update, but until just 2-3 days ago, I used to be able to click File --> Share File --> Attach to email to automatically attach a PDF to an MS Outlook 2013 email. But now I'm getting a message that says:

 

"Either there is no default mail client, or the default mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

 

Outlook 2013 is definitely set as my default client. I'm using Acrobat Reader DC Version 2020, Outlook 2013 and Windows 10 Home. 

 

Any help would be appreciated -- thanks!

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General troubleshooting

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No default mail client

New Here ,
Jun 03, 2020

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I'm not sure if this happened after a recent update, but until just 2-3 days ago, I used to be able to click File --> Share File --> Attach to email to automatically attach a PDF to an MS Outlook 2013 email. But now I'm getting a message that says:

 

"Either there is no default mail client, or the default mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

 

Outlook 2013 is definitely set as my default client. I'm using Acrobat Reader DC Version 2020, Outlook 2013 and Windows 10 Home. 

 

Any help would be appreciated -- thanks!

TOPICS
General troubleshooting

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1.6K

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Jun 03, 2020 0
Adobe Employee ,
Jun 04, 2020

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Hi Gelfling

 

We are sorry for the trouble. As described you are not able to send the PDF as an email attachment


Could you please check whether Outlook is set as the default email application or not.
To check :
1) Launch Acrobat.
2) Go to Edit -> Preferences -> Email Accounts
3) Check if Outlook is set as the default email application or not.

If it is and still gives the same error, you can try removing the default email application and then add the outlook as default email application again and check.

 

Let us know how it goes

 

Regards

Amal

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Jun 04, 2020 0
New Here ,
Jun 04, 2020

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Hi Amal,

Thank you for your reply. I did already try those things. I also went into
windows to double-check that outlook is my default email client, and I
tried uninstalling Acrobat and then reinstalling.

Any other direction/suggestion you might have would be appreciated.

Thanks,

Matthew

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Jun 04, 2020 0
New Here ,
Oct 04, 2020

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I am having the same issue, did you find anything that worked for you?

 

Thanks.

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Oct 04, 2020 0
New Here ,
Jun 09, 2020

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Hey Amal,

 

I just wanted to follow up to see if you have any other thoughts or suggestions on this problem. 

 

Thanks!

 

Matthew

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Jun 09, 2020 0
Adobe Employee ,
Jun 18, 2020

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Hi there

 

we are sorry for the trouble. Please try to create a new test user profile in Windows with full admin rights and try using the application there and check.

 

Let us know how it goes

 

Regards

Amal

 

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Jun 18, 2020 1