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No Internet Connection - Acrobat DC

New Here ,
Oct 09, 2018

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Ik heb net de Adobe Acrobat DC versie op mijn pc geinstalleerd.

Ik wil graag via Adobe sign documenten verzenden ter ondertekening naar anderen.

Als ik deze button gebruik krijg ik standaard de melding No Internet Connection.

Ik ben ingelogd onder mijn eigen naam en er is zeker een internet verbinding.

De algemene opties heb ik reeds geprobeerd (account afmelden, opnieuw opstarten, aanmelden etc) cookies verwijderen, browser history resetten etc, werk allemaal niet. Zelfs opnieuw installeren heeft niet geholpen.

Ten einde raad hoop ik dat ik op dit forum iemand vindt die tips heeft om mijn verbindingsprobleem te kunnen oplossen.

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No Internet Connection - Acrobat DC

New Here ,
Oct 09, 2018

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Ik heb net de Adobe Acrobat DC versie op mijn pc geinstalleerd.

Ik wil graag via Adobe sign documenten verzenden ter ondertekening naar anderen.

Als ik deze button gebruik krijg ik standaard de melding No Internet Connection.

Ik ben ingelogd onder mijn eigen naam en er is zeker een internet verbinding.

De algemene opties heb ik reeds geprobeerd (account afmelden, opnieuw opstarten, aanmelden etc) cookies verwijderen, browser history resetten etc, werk allemaal niet. Zelfs opnieuw installeren heeft niet geholpen.

Ten einde raad hoop ik dat ik op dit forum iemand vindt die tips heeft om mijn verbindingsprobleem te kunnen oplossen.

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Oct 09, 2018 0
Adobe Employee ,
Oct 10, 2018

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Hey Kimberleyo,

Thanks for reporting the issue, and sharing the troubleshooting steps you have tried. I assume that you are experiencing this trouble with the desktop application Adobe Acrobat DC.

1- For Acrobat DC, you may check if there is any security software enabled. Turn it off for a while and check back.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

2- Try with the Acrobat DC web interface Adobe Document Cloud  if you are getting the same error there as well, then you may switch the internet connection and test.

Also, share the screenshot of the same message with us- https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

Regards,

Akanchha

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Oct 10, 2018 1
New Here ,
Oct 10, 2018

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Hi Akanchha,

Thanks for your feedback, hopefully the solution works. Our IT service desk is trying the options.

Please find below the printscreen of my error message. Before the error message the transaction breefly shows on the screen.

No internet conncetion while signed in and having an actual connection with the internet.

As soon as my IT service desk has checked you solution I will come back to you.

Thanks again,

Kimberley

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Oct 10, 2018 0
Adobe Employee ,
Oct 18, 2018

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Sure!

Let us know if it doesn't work or if you manage to find the solution to this problem please do share your findings.

-Akanchha

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Oct 18, 2018 0
New Here ,
Nov 02, 2018

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Hi Akanchha,

Within our own IT support there is not yet found a solution in order to get internet.

This is what I see in the online version:

While I want to see the market in red in below priintscreen.

Can you explain to me how the adobe sign is working since I guess there is a link missing between the DC where the file are stored and the actual program on my computer. Hopefully with this background information we are able to solve the internet isseus I am facing right now.

Thanks in advance!!

Kimberley

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Nov 02, 2018 0
Adobe Employee ,
Dec 19, 2018

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Hey Kimberley,

I apologize for not being able to reply to your previous message on time.

Since you have checked the web interface of Adobe Document cloud and its working fine, then there shouldn't be any issue accessing the Adobe Sign service through the desktop application itself.

Are you still looking for the resolution to this problem, or it got resolved with the latest patch of Acrobat DC?

       Acrobat>Edit>Preferences>Security (Enhanced)> Uncheck "Enable Enhanced Security">OK

Note: Permanently disabling security settings is not recommended. We request you to turn back on after testing it.

Let us know the update on this, and if you have managed to find the solution to this issue then please help us with your findings.

Regards,

Akanchha

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Dec 19, 2018 1
New Here ,
Nov 12, 2019

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Hi, I'm also having this trouble on my desktop verson. I've tried to alter the security settings and it didn't work. I've tried signing out and in and restarting my computer and it doesn't work. I don't feel like any of the instructions that are referenced here are very helpful, sorry. Can you please look into this issue further? It works on the online version.

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Nov 12, 2019 0
New Here ,
Jan 31, 2020

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This replying once a month doesn't really help anyone.  Has anyone ever found a solution to this?  All appropriate fill and signed regkeys are in place.  This is a corporate environment and yes we have internet connectivity.  As soon as  you try to send the file to someone else for signature you get "No internet connectivity".  We need to use this feature asap - please assist.

 

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Jan 31, 2020 0
New Here ,
Apr 03, 2020

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Was there ever a solution on this? I'm having the same issue and it's driving me crazy.

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Apr 03, 2020 0
Adobe Employee ,
Apr 17, 2020

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Hi there

 

We are sorry for the delay in response. I hope you would be able to ix it by now.

 

If the issue still persists, have you tried the suggestions above, please update the thread so we can assist you further.

 

Regards

Amal

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Apr 17, 2020 0
New Here ,
Aug 25, 2020

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I now also get the error message when trying to send a document for comments, that the feature requires internet connectivity. It also won't create a link to share.

  • There is no problem with the internet, or I wouldn't be able to post in the forum here.
  • I can send the document via the web interface.
  • It still doesn't work when turning off the enable enhanced security

 

This only happened since the last update, I think. Can this please be fixed? There doesn't seem to be a solution in 2 years?!?

Regards,

Nathalie

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Aug 25, 2020 0
Most Valuable Participant ,
Aug 26, 2020

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What's the exact version number of the application? What's your OS version?

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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2020.012.20043 Windows 10 Enterprise, version 10, OS build 18363.959

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Aug 26, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 27, 2020

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Hi there

 

We are sorry to hear that. This error is related to Network and Firewall restrictions if possible please connect the machine to a different network environment like a guest network or a mobile hotspot for testing purpose. You may also try to use the service on a different machine and see if you still get the error message.

 

You may also take a look at the steps provided in the help article How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

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Aug 27, 2020 0