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No printing possible since the last Acrobat update on 03/12/21

New Here ,
Mar 13, 2021 Mar 13, 2021

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since the update yesterday my documents are not printed and the pages remain white.

My new printer HP 9020 worked perfectly until this update yesterday.

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Print and prepress

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Community Expert ,
Mar 13, 2021 Mar 13, 2021

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++Edited reply, fixed grammar

 

Have you signed off and rebooted the computer after the update(s) yet?

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New Here ,
Mar 14, 2021 Mar 14, 2021

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I restarted my computer several times but the problem has not changed. All documents are printed perfectly, not Adobe PDF

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Community Expert ,
Mar 14, 2021 Mar 14, 2021

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Strange...

 

Is this happening in a Micrososft Windows computer or macOS?

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Windows 10 computer

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Community Expert ,
Mar 14, 2021 Mar 14, 2021

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What happens if you uninstall/reinstall the printer driver, and also reapply the latest update for the printer drivers and its firmware; and of course following the recommended step-by-step guidance from the printing device manufacturer.

 

That said, I wonder if in the case that your printer is hooked up via USB cable (and not WiFi) if a quick disconnection of the cable, followed by a soft- reboot, then reconnect the cable after windows loads up and let the OS detect the printer driver again before you open Acrobat will make any difference.

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