• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

No technical support from Adobe

Community Beginner ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

There's no techinical support on Adobe chat and phone. Pls advise?

TOPICS
Crash or freeze , How to

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

What are you needing support with?

Account issues can only be handled by Adobe, but some technical issues can be resolved in this user  to user forum.

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Acrobat

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

I've moved your post from the Photoshop forum to the Acrobat forum. If you describe your issue, hopefully someone in that forum will be able to help you

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Hi Emppd,

Can you please tell us what the issue is that you are having in Acrobat? Also, please give the version number and OS.

~ Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

There's no tech support on Adobe chat or phone. Pls advise?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Not sure. experiencing the same.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

LATEST

Adobe-US_Support_Web.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

There's no techinical support on Adobe chat and phone. Pls advise?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

 

I was waiting on chat support for over 2 hours on Friday but did eventually get someone to talk to.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Emppd, in addition to Linsim's suggestions you can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your recent support cases.  Case ADB-13084924-N0Y0 is currently open an awaiting your response.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

Which product or service do you need help with?

Do you have a qualifying PAID Creative Cloud plan? 

 

Please log-in to your paid account below.
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

There's no technical support on Adobe chat and phone. Pls advise?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
May 20, 2020 May 20, 2020

Copy link to clipboard

Copied

There's no technical support on Adobe chat and phone. Pls advise?

 

Well, in the meantime, I might advise asking your question here in the forums.

Perhaps someone will be able to answer it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines