No Video Controls in Adobe Acrobat

New Here ,
Apr 14, 2021 Apr 14, 2021

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Where are the video playback controls?

 

I have embedded an MP4 video into a PDF, and there are no controls for the video when playback is active. I know there has been a transition from flash to other playback methods, but why hasnt Adobe added video controls back within the PDF?

 

Info on system and Adober version:

Windows 10

Acrobat DC 21.001.20145

 

subpar work as always.

 

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Rich media and 3D

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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I've seen quite a few folks post about this very issue.  There is some evidence that points to this being affected by other installed software and codecs on the computer.  But I haven't seen a definitive explanation given.  Maybe someone will chime in with the info needed to figure out why the behaviors are inconsistent and vary from user to user.  I'm following to see!

Dave

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Participant ,
May 03, 2021 May 03, 2021

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Same thing here. I can add the MP4 files to the PDF, either working in Acrobat Pro or before exporting from InDesign. But the Rich Media tool only gives me two options for controls, either All Controls or None, neither of which actually adds the controller skin. 

On Windows 10 Pro OS19041.928

Acrobat Pro DC 2021.001.20150

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