No way to request or send for signature in Fill & Sign

New Here ,
Oct 09, 2020 Oct 09, 2020

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Hello, 

We have a university license and an admin has Acrobat installed on her office PC and an laptop. 5.3.0.468 for Creative Cloud. Acrobat DC 2020.012.20048. She used to be able to send file on to be signed by clicking the Next button. 

sdedward_0-1602272378539.png

That option has gone missing now. 

sdedward_1-1602272538591.png

No Request Signature from Forms & Signatures Tool. 

https://helpx.adobe.com/acrobat/using/fill-and-sign.html

 

None of the new experience features are seen as well. 

https://helpx.adobe.com/acrobat/using/fill-and-sign-new-experience.html

 

Where did the option go and how do I get this functionality back for this user 

 

 

TOPICS
Comment review and collaborate PDF, General troubleshooting, PDF forms

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Hi,

We are having the same issue. 

Acrobat Pro CC2019. 

Version 2020.006.20042
Within Fill & Sign the option to send for signature is not available. User indicates this was available a few weeks ago. How do we restore funtionality? 

Please advise - thank you.

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