Non-functioning Adobe Acrobat DC Reader on Windows 7

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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My laptop's os is and will continue to be Windows 7 even though it is no longer supported. My issue is that my Adobe Acrobat DC Reader is no longer functioning. I am thus unable to view and print all of my PDF documents. What options do I have to view and print my PDF documents and continue to use Window 7.

 

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Comment review and collaborate PDF, Crash or freeze, General troubleshooting, How to, Install update and subscribe to Acrobat

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Most Valuable Participant ,
Feb 10, 2021 Feb 10, 2021

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I believe Reader DC is compatible with Windows 7, but you can also get earlier versions from here:

ftp://ftp.adobe.com/pub/adobe/reader/win/

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi Ralph,

 

Can you let us know the build which you are using? Is it the latest Acrobat DC Reader update (21.001.20135)? If yes, can we get some pdf files for which you are facing this issue?

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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Yes, my version is 21.001.20135.    In my opinion, the issue is not the PDF files.  When I click on a PDF file Adobe Acrobat DC Reader opens but it is frozen.  In other words I am unable to do anything with the file: cannot print, maximize nor minimize the page, etc.  I cannot even close the program. In order to close the Reader, I need to close it with task manager.  I might also mention that I did recieve an email/message from Adobe for me to uninstall Adobe Acrobat DC Reader.  I want to continue to use Windows 7 on my laptop and want to be able to print my PDF documents.  What suggestions can you offer?

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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try 67 provided me with a link to get earlier versions (see above).  If that is a good suggestion which version should I get?

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi Ralph5C70

 

Thanks for reporting the issue.  Can you please share the following details so that we can investigate it further:  

  1. Process dumps when the program is unresponsive. Please refer https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html  for steps on collecting the process dumps. 
  2. Capture ProcMon logs from the time you launch Reader till it open in a frozen state. 

 

Regards, 

Priyanka Jain

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Most Valuable Participant ,
Feb 12, 2021 Feb 12, 2021

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" might also mention that I did recieve an email/message from Adobe for me to uninstall Adobe Acrobat DC Reader " This is surprising. Can you copy/paste the message you received?

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