Not able to Create PDF in Adobe Acrobat Pro DC

New Here ,
Apr 28, 2021 Apr 28, 2021

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Whenever I try to convert a Word document to PDF using the Acrobat "Create PDF" tool, a box pops up saying I "need to connect to the internet and be signed it to use this feature". Yet, my Acrobat Help tab indicates I am signed in and I have good internet connection. Any thoughts? Thanks!

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Create PDFs, Edit and convert PDFs

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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Assuming that your Acrobat Pro DC version is up to date:

 

If this is happening in a Micrososft Windows computer, try clicking on Help --->>> Repair Installation.

 

If you're on macOS try uninstalling and reinstalling.

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