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not allowing me use the application

New Here ,
Jun 06, 2020

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I tried to create a pdf file and I keep getting the same message either to purchase the

software or to use the trial version. I asked adobe and even allowed to do a

remote diagnostic after 2-hours working on my system having to reinstall the applications

and still end up not able to use it.

Any advice is appreciated

 

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not allowing me use the application

New Here ,
Jun 06, 2020

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I tried to create a pdf file and I keep getting the same message either to purchase the

software or to use the trial version. I asked adobe and even allowed to do a

remote diagnostic after 2-hours working on my system having to reinstall the applications

and still end up not able to use it.

Any advice is appreciated

 

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88

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Jun 06, 2020 0
Most Valuable Participant ,
Jun 06, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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