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Not password protected doc now having a password?

Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Hi all.

I installed Pro over the weekend.

I have a folder of non password protected documents that I have been resaving onto a new folder and then password prtocting them.

 

The first 8-10 all worked fine.

Then on the next as I open the original file it already has a password allocated - so when I attempt to put the password on that I wish I cannot. 

This has happened for the last 3-4 files that I have opened.

My password is 'simple / logical' so I know I haven't messed up on that side.

Is it possible that I have somehow created a 'master' password / one applicable to all new files opened?

Thanks all.

L

 

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How to, Security digital signatures and esignatures

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correct answers 1 Correct Answer

Community Beginner , Jan 25, 2021 Jan 25, 2021
OK - so I was able to 'chat' with Sahana. They were able to resolve my issue. Essentially the location where I downloaded the files had already put on a pw protect - but not to view.So i could view in Reader and Pro, but then not create my own pw.

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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Just to doble check - I went back and tried using the passpwords that I had for the first 8-10 docsuments and no luck.

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Community Beginner ,
Jan 25, 2021 Jan 25, 2021

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OK - so I was able to 'chat' with Sahana. They were able to resolve my issue. 

Essentially the location where I downloaded the files had already put on a pw protect - but not to view.

So i could view in Reader and Pro, but then not create my own pw.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines