Number of Comments Differ in Adobe Shared Review Tracker Welcome Screen and Commenting Pane

New Here ,
Feb 24, 2020 Feb 24, 2020

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Does anyone know how Adobe counts the number of comments in a shared review? When I log into the shared review, the welcome screen from Tracker shows I have 12 comments. After clicking OK, the comment pane on the right says I have 10 comments. Can anyone explain the inconsistency? The shared review is being generated with Adobe Acrobat Pro DC version 20.006.20034.39303. It can be reviewed by participants using Acrobat Reader or Pro DC. Thank you.

12CommentsWelcomeScreen.png

 

10CommentsInCommentPane.png

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Most Valuable Participant ,
Feb 24, 2020 Feb 24, 2020

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Please post the name of the Adobe program you use so a Moderator may move this message to that forum

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New Here ,
Mar 20, 2020 Mar 20, 2020

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The shared review is being generated with Adobe Acrobat Pro DC version 20.006.20034.39303.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Coworkers of mine are having the same issue.  We are all using Adobe Acrobat Pro DC, Continuous Release Version 2020.012.20043, on Microsoft Windows 10 Pro.  The shared review was hosted on a locally networked server.  My coworker shared her screen with me using Microsoft Teams, and she opened the shared review.  Upon opening the shared review I could see that the total number of comments shown in the upper right of the comment panel was different from what I had, and what was initially shown on the "Welcome back to shared review" dialoge box.  She said the number of comments varied each time she would reopen the document.  She also, noted there were duplicate comments from her that she did not manually produce.  Upon deleting these comments and closing the document these comments would reappear.

Is this a firewall issue, security settings issue, credentials issue, bug, ...?

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