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Office 2016 & PDFMaker

New Here ,
Aug 06, 2015

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Is there anyway to make Office 2016 64-bit compatible with Adobe Acrobat DC Pro PDFMaker?

I make PDFs of all my e-mails and this feature is sorely needed. Right now I have to use Nuances

PDF Converter Pro to do this. I prefer to use only one PDF program. Earlier versions of Acrobat

and Office did a better job than Nuance but I haven't been able to get the new versions of Office

and Acrobat to co-operate. Why can't Adobe keep this function on all versions of Acrobat?

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Office 2016 & PDFMaker

New Here ,
Aug 06, 2015

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Is there anyway to make Office 2016 64-bit compatible with Adobe Acrobat DC Pro PDFMaker?

I make PDFs of all my e-mails and this feature is sorely needed. Right now I have to use Nuances

PDF Converter Pro to do this. I prefer to use only one PDF program. Earlier versions of Acrobat

and Office did a better job than Nuance but I haven't been able to get the new versions of Office

and Acrobat to co-operate. Why can't Adobe keep this function on all versions of Acrobat?

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Create PDFs, Windows

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Adobe Employee ,
Aug 06, 2015

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Hi mikew91406773

Office 2016 is not even released yet so i can't give you a word about its compatibility with Acrobat DC PDF maker.

and if you were referring to Office 2016 preview, then as of now there's no update on its compatibility with Acrobat DC PDF Maker.

Once, it is released we can let you know about its compatibility with Acrobat DC PDF maker.

Regards,

Rahul

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Explorer ,
Sep 27, 2015

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I have similar problem with Word and other Office 2016 (automatic update was done via Office 365) with CS6 Master collection (including Acrobat Pro) : Acrobat PDFMaker Office COM Addin is present and activated, but nothing on tool bar. If i try to use Print mode to Acrobat Printer, it take a lot of time (45 mn for 200 pages !! Before it was done in 20 sec).

It is incredible from Adobe : the price of CS6 was a lot of money (and CS 5.5 before!) and Office 2016 preview was ready for Adobe tests since February !!!

Is the problem will be solved both for Acrobat DC and CS6 (Acrobat Pro X) ? When ?

This is very urgent, because i use every days for editing !

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Community Beginner ,
Oct 01, 2015

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Es tut mir leid, ab von STAFF-Mitglieder darf wohl etwas mehr erwartet werden. Oder erwartet ADOBE, dass die Kunden teure Produkte kaufen und diese kostenlos weiter entwickeln helfen?

!I'm sorry, on STAFF members may well be a little more expected. Or Adobe expects the customers to buy expensive products and help develop this further for free ?!

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New Here ,
Nov 11, 2015

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What is the resolution for this?  Is there an update for Acrobat X.  Is Office 2016 really supported in Acrobat Pro X?

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Community Beginner ,
Sep 05, 2015

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I have Word 2016, and I can tell you that PDF maker does not work with the desktop version of Acrobat DC at all. It doesn't work from the Acrobat DC application, and it doesn't work if you are within Word and try to Print > Save as Adobe PDF.  Error messages abound, Acrobat freezes, and it also opens up multiple copies of Word with the document you are trying to create showing up as having no content. I was on the phone yesterday for an hour with an Adobe support person. It's a total no-go. However, you can convert Word files to PDF with the Creative Cloud version of Acrobat DC. The problem with that is that Acrobat does some wild font substitution - like substituting weird cursive fonts and such even if you have created the original Word document using a font from Typekit.  I am still in my 14 day subscription period, so I'm canceling. Hope it gets fixed though. Meantime, there are some free online conversion tools that work.

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Community Beginner ,
Sep 22, 2015

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Today - as part of Office 365 - MS Office 2016 has been released.

The Acrobat DC plugin is not working (despite Office 2016 for Mac already being released several months ago).

How can this be that - despite all Preview versions of Office 2016 - Adobe is not able/capable to release an updated version of its latest and greatest Acrobat to be compatible with Office 2016??

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Most Valuable Participant ,
Sep 22, 2015

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Your expectations, that Adobe will do this as a priority and release things on the day of availability, may be reasonable, but it has never been this way. Often we had to wait for a major version upgrade for support for new versions of Word, so there was a need to pay. Otherwise Adobe would be subsidising Microsoft. No idea how priorities will work with subscriptions, but I don't expect any more speed.

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Community Beginner ,
Sep 23, 2015

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This is nicely said and so, but the Technical Preview has - at least - been released from early February (http://microsoft-news.com/download-office-2016-consumer-technical-preview-now-from-microsoft/)

So basically this means that Adobe (and other vendors, but those are not the subject here) could have been tested freely the new Office 2016 suite with all its functions/plugins/etc.

And that also means that 7 months (! ) of internal/external testing could have been done already. Despite now working to fully support the Office 2016 suite and -thus- have the initial testing period to be started now; so a delay of 7 months.

The remark by Dov being early adopters etc. make no sense to me. In this period of time lots of companies are releasing (public) alfa and beta versions and alike to be tested by the testers, geeks, software enthusiasts to either let them learn the new products and its features and also to do some bug-hunting. And yes, there might be some compatibility issues, but a totally non-working (Adobe) plugin in Word/Outlook etc. is another story.....

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New Here ,
Sep 23, 2015

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‌I think you are letting Adobe off too easily on this.  In case anyone with Acrobat 11 or earlier hasn't noticed, Adobe has been trying to cram down a subscription model on users. I recently started getting "update" notices in the Adobe control panel for Acrobat, but what it never said was that it would uninstall Acrobat 11 and put me on a 30 day trial.  That is shady behavior.  Now, why I mention this is that Adobe knows full well that Office 365 has been very successful, especially through the enterprise. For anyone used to letting Office 365 update their office programs in the background, that tech is amazing, but you are in for a surprise if you let your Office 2013 programs update to 2016 versions. Broken COM add-in. I am willing to go so far as to say Adobe knew this would happen and wants to benefit from the forced migration into their own subscription flytrap. I can't export emails to a PDF portfolio with Outlook 2016. That made a tool we use to convert email attachments to inline PDFs useless.  I am not particularly thrilled with Adobe claiming that a core function of Acrobat, making portfolios, couldn't be ready on launch day of Office 2016. That is utter bunk. Adobe, stop treating customers like we are obligated to use your products.  I will find other solutions if I am treated like a servant rather than a valued customer. So much for the years of good reviews I gave Acrobat on my law blog.

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New Here ,
Sep 24, 2015

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I have exactly the same experience. I need to convert Word to PDF everyday, and I have been doing this since 2001 until 2 days ago when Office upgraded to 2016. Not only has the COM add-in disappeared, I cannot perform this conversion via "Print" either. Every time I do this Word crashes.
I am very, very crossed!

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Explorer ,
Sep 25, 2015

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I am successfully able to create a PDF from Word 2016 with Adobe V2015 and Word does not crash. Perhaps do the following:  Uninstall Adobe, do a Full Repair of Office 2016 from Control Panel, Programs and Features, then restart the computer and reinstall Adobe. See if that helps.

Still, I am very disappointed in the excuses Adobe has made here. They should re-write PDF maker so it is less dependent on Office version releases. Otherwise Adobe will always be standing on the sidelines unable and unwilling to keep up.

Adobe does NOT understand that I pay handsomely for its product. A much HIGHER cost per pound than Office 2016.

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Adobe Employee ,
Sep 25, 2015

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We are sorry you are so “disappointed” but as we explained, we are using non-public APIs to implement PDFMaker. There is really no other alternative that is “less dependent on Office version releases” is we wish to maintain the same layout of the Office documents that you see on the screen.

Again, we expect this support for Office 2016 on both Windows and MacOS in our October update.

             - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Sep 25, 2015

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I have had so much problem with the installation of Office 2016 already. It took me a full 15 hours to resolve all the problems with the suite plus two language pack accessories, therefore I don't want to risk everything by uninstalling or repairing them unless absolutely necessary, not when I need the apps every single minute of the day.
The absence of COM add-in is a huge inconvenience, but using "Print" function works only 50% of the time. I get around the problem by opening Acrobat and then go to File > Create PDF.

You are right that Acrobat is very costly, more so than Office. 

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New Here ,
Sep 28, 2015

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I just purchased Acrobat DC as a monthly subscription yesterday and the plugin for Outlook 2016 is making Outlook crash.  Obviously following this thread and the replies by Adobe implies that people should not purchase Adobe products until at least 6 months after a new release of a Microsoft product.

I walked away from Adobe products a number of years ago due to system instabilities and security holes, but decided to 'try' some of the products again.  My company gives professional advice to many outside companies as to which products bring the functionality they desire without adding system-wide issues.   We obviously will still not recommend Adobe products but alternatives.

To say I am extremely disappointed is an understatement!  I will just go with Nitro PDF Maker as that does not cause any system instabilities (and works without crashing my system).

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New Here ,
Sep 28, 2015

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I'm not a developer, but I view this response as nothing more than slightly snarky B.S. from Adobe.  The notion that layout is holding things up seems implausible to me.  The quasi-xml formats used in Office haven't changed in years, so docx, for example, is fully compatible across Office lines since it was introduced.  I simply don't believe that layout compatibility is the issue.  Maybe non-public API's change, but I suspect that the API set was well settled close to a half year ago.  In fact, Office 2016 preview was running as smoothly as a release edition for months, if not longer (I only started using the preview about 3 months ago, and it was perfectly stable for me, but reviews indicated it was stable for at least the last six months).

If I didn't need PDF portfolios created from Outlook for a work project in the next few months, I'd just leave acrobat behind due entirely to the response Adobe has provided to its community users here.

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Community Beginner ,
Sep 29, 2015

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Dov - Other cheaper software seems to have found another alternative that works fine.  Isn't this why MS does public beta versions of its software?

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Community Beginner ,
Sep 29, 2015

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I also use the Outlook email portfolio function, and of course have been without that ability since I signed on to the Office 2016 beta. I was trying to figure out how to recreate the functionality of that addin but it is beyond my abilities. You'd think with the full program and distiller etc. everything you'd need would be there. You can save outlook messages, combine them in acrobat and make a portfolio but you lose the embedded attachments, and I don't think it threads them like the addin, I gave up after a couple of fruitless attempts.

Mark

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LEGEND ,
Nov 17, 2015

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Most of that software runs through the print option. That should still work with Acrobat DC. It is just PDF Maker that requires additional work. Most vendors do not pursue to working with preview versions to a large extent because the final release is often much different. If this is an excuse, maybe. But you should consider the wasted effort that has gone on in the past working with previews (betas) and then the final release requires a whole new design.

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Community Beginner ,
Nov 17, 2015

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I have gotten Acrobat DC and Office 2016 working correctly after manually installing an update for Acrobat DC. I still can't get Acrobat X and office 2016 to work though.

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Adobe Employee ,
Nov 17, 2015

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Darin McClain wrote:

I have gotten Acrobat DC and Office 2016 working correctly after manually installing an update for Acrobat DC. I still can't get Acrobat X and office 2016 to work though.

Acrobat 10 does not and will not have support for Office 2016. You need to upgrade to Acrobat DC for such support.

              - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Explorer ,
Dec 21, 2015

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I've had Nitro PDF Maker installed with my Lenovo notebook since I got it. Thanks for the reminder. I always used it previously when Acrobat XI Pro would not work (which did happen frequently.)

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Community Beginner ,
Jan 29, 2016

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Just found this thread. Why aren't Acrobat updates listed in the Creative Cloud app? It is not listed as an update for me, and it certainly hadn't auto-updated or offered me the update any other way, and yet I see an update has indeed been available (tucked away in the Help menu!) since last October.

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New Here ,
Apr 21, 2016

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Today is April 21, 2016. I downloaded both Office 2016 and Acrobat Pro today. All this talk about fixes in October 2015 are hot air, I cannot convert a word document into a Pro PDF. I keep getting an error message in Acrobat telling me I need additional files, but not what files or where to get them. I can't even copy the error message so that support can see what I am being told. This is the first day of my 30 day free trial. I have spent almost the entire day on this issue. I won't be purchasing the software subscription if it is unable to perform the conversation of a word document to a PDF.

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Adobe Employee ,
Apr 21, 2016

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Hi Sharon

Can you please check if both your Acrobat and Office 2016 are updated to latest versions?

If yes, please share your OS, Office and Acrobat version details with us.

Thanks

Tanvi

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New Here ,
Apr 22, 2016

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Hi Tanvi,

I downloaded both programs on Thursday 4/21. I checked for updates on both even though they were brand new downloads. My operating system is Windows 10 which updates automatically so I am assuming it is also up-to-date. I am subscribed to Office 365 Personal and I am subscribed to a trial of Acrobat Pro DC.

I am doing the trial so I can determine if Acrobat Pro DC will do what I need.

Every time I went to create a PDF, I received an error message saying I needed additional software and to contact my administrator. Since I am the sole owner and user of my computer and software I am also the administrator and I have no idea what additional software I require.

I really need Acrobat Pro to work. So if you are able to help, I will be very grateful.

Thank you.

Sharon F. Svitak

<http://www.SharonSvitak.com> www.SharonSvitak.com

<http://www.SharonBurgess.com> www.SharonBurgess.com

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Adobe Employee ,
Apr 24, 2016

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Hi Sharon

Can you please share the screenshot of the error message you face when creating PDF from Acrobat?

Thanks

Tanvi

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New Here ,
Apr 24, 2016

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It is too late now, because I cancelled my subscription to Adobe DC

and removed all their software. All it said was the an "known error"

occurred.​

On Mon, Apr 25, 2016 at 2:53 AM, TanviRastogi <forums_noreply@adobe.com>

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New Here ,
Apr 24, 2016

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I attempted to do that, but I was not allowed to do so. It doesn’t matter now. I have found that if I work from the Word 2016 software instead of from Acrobat, I can convert the text to PDF.

Thanks for following up.

Sharon

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New Here ,
Jun 17, 2016

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Acrobat X is not compatible with Outlook 2016

Compatible web browsers and PDFMaker applications

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New Here ,
Nov 03, 2016

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11/3/2016

Windows 10 Pro (Version 1607, Build 14393.351)

Office 365 subscription with Office 2013 installed on my pc (Version 15.0.4867.1003)

Acrobat XI (Version 11.0.18)

Hello, I'm attempting to convert an Excel file to PDF by right clicking the file within File Explorer and selecting "Convert to PDF." After designating where I'd like for the output file to be saved, an error message pops up stating "Missing PDFMaker Files..."

Isn't this functionality supposed to work with Office 2013 and Acrobat XI? I've read through this entire thread, and I have been unable to rectify this issue. Please help!

Thanks,

Jake

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New Here ,
Nov 03, 2016

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Adobe XI Standard* (if that makes a difference).

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Adobe Employee ,
Nov 03, 2016

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Hi Jake,

Could you please let us know whether you are able to convert Excel files to PDF from within Excel using the "Create PDF" option of the Acrobat ribbon?

Regards,

Basma

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Adobe Employee ,
Sep 22, 2015

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A reasonable assumption is that Office 2016 support for both Windows and MacOS versions of Acrobat DC will be available in the next quarterly update to Acrobat DC, tentatively scheduled for October. Please note that older versions of Acrobat will not have compatibility updates for Office 2016!

Unfortunately, with each version of Office, the internal non-publicly documented APIs that Adobe uses for creation of PDF change significantly, unlike the public APIs used in typical VB applications, requiring significant re-jiggering and testing of our interfaces with Office. Yes, Adobe does start developing support for new versions of Office using “preview versions” plus additional builds provided to us by Microsoft, but these products are a moving target and we really cannot offer full and final support until the RTM version actually ships from Microsoft.

FWIW, there are risks in being an early adopter of new software that has dependencies on plug-ins, add-ons, etc. without first definitively ascertaining whether those components are ready! The same is true for OS compatibility with existing applications.

           - Dov

- Dov Isaacs, Principal Scientist, Adobe

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Community Beginner ,
Sep 28, 2015

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I have the same problem with Excel 2016. I work every day with Excel and I create multiple sheets to a single PDF Adobe Acrobat format file. With the automatic upgrade from Office 2013 to Office 2016 the Acrobat PDFMaker Office COM Addin is present in the options but do not work neither appears on tool bar.

I am a senior partner of an accounting company and I need to do daily reports to my clients on PDF format. I have a similar issue from another application MathType from Design Science, Inc. and they support department already resolved the problem in less 24 hours. My congratulations to this professional department of Design Science.

It’s inadmissible that Adobe does not solve these multiple problems. The Adobe Acrobat is an expensive application for these issues.

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New Here ,
Sep 28, 2015

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I have just installed FoxIt PDF  ($129) which is working flawlessly.  Rather sad such an expensive program (Acrobat) cannot work out of the gate (so to speak).

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Adobe Employee ,
Sep 28, 2015

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Re-iterating what Dov said, Acrobat DC currently does not support Office 2016. However, we can expect it to be available in October update.

Thanks

Tanvi

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Explorer ,
Oct 01, 2015

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Hi Dov !

You said that there will be an update for Acrobat DC, not for other versions. I have paid a lot of money CS 5.5 then more recently an other amount to upgrade to CS6 and CS6 is delivered with Acrobat X. After the automatic Office 365 upgrade (Office 2016) as mention by a lot of Adobe Users, both PDF Maker and Adobe printer do not work properly : I am not alone... So it is the responsability of Adobe to provide an update of this software including Acrobat X (CS6) to stay operationnal with Office and not to treat the customers without consideration !!!

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Community Beginner ,
Oct 01, 2015

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regedit ... search ...

hotkey local machine/Software/ Adobe/ acrobat pdf maker/11.0/ Office/supportedver...

11.0 10.0....

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Explorer ,
Oct 01, 2015

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Ditto for me but with Acrobat.  I bought it six months ago to solve this very problem.

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Community Beginner ,
Sep 27, 2015

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I have the same problem with Excel 2016. I work every day with Excel and I create multiple sheets to a single PDF Adobe Acrobat format file. With the automatic upgrade from Office 2013 to Office 2016 the Acrobat PDFMaker Office COM Addin is present in the options but do not work neither appears on tool bar.

It’s inadmissible that Adobe does not solve these multiple problems. The Adobe Acrobat is an expensive application for these issues.

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Explorer ,
Sep 29, 2015

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This is a bummer.  I bought Acrobat XI specifically to be compatible with Office 365, now it isn't.  I am screwed.  I am losing faith in Adobe. 

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Explorer ,
Dec 21, 2015

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Think:  Adobe=GREED.  That is how it has always been and seems to be the way they intend to keep it. This can last only so long as customers will get tired of this abuse by the company they are supporting. Since I need to buy different software to convert email to acrobat now that Acrobat XI pro in not compatible, I will think like Adobe and make it about money. I will find a free or inexpensive acrobat converter program and use the money I will save when I cancel Photoshop and Lightroom CC subscription next time. I rarely use either anymore because there are many newer programs that do very similar tasks as Photoshop at a greatly reduced cost.

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New Here ,
Jan 31, 2016

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Same here. I do not like to be forced into upgrades when different compatiability problems are not solved. I bought 365 and I have Acrobat XI and I see the fact that software is not compatible as no other intention than to market DC. As a customer I spent a lot of money and now will I work with Acrobat XI I have to invest again. Shame for this way of marketing!

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