Older pdf files not opening and are distorted majorly

New Here ,
Jan 21, 2021 Jan 21, 2021

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I'm trying to help my dad out selling some property and he has all these pdf's on a flashdrive. literally every one of them comes up garbled and distorted like below, as a blank white page or both readers are completely not able to read the file. I have tried both the web reader and acrobat and acrobat couldn't read any of them and the web reader could read some. The flashdrive is only a year old and has other files that are in perfect condition on it, but these files are from around 2011-2015 and should be maps, forms and blueprints. Anything would help, I'm a tech person and I have never seen anything like this.

 

usb dad 2.jpg

 

usb dad.jpg

 

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Adobe Employee , Jan 21, 2021 Jan 21, 2021
The fact that opening them in a web browser that is not based on Adobe code yields garbage (while Acrobat yields an error message or a blank page) reinforces our belief that your PDF files are seriously corrupted. How they got corrupted, we cannot speculate about.   We assume that other PDF files on your system (i.e., those that aren't on that flash drive), open with no issues, correct?   Sorry, but there is not anything we can do to assist here.  

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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At Adobe, we haven't seen anything like that either! We have PDF files from Acrobat 1.0 that we have no issues in opening, viewing, and printing now.

 

Did you open the PDF files directly from the flash drive or did you copy them first to your system's disk? If trying to open directly from the flash drive, copy them first and let us know if that somehow resolves the problem.

 

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I copied them and tried to open them again, the same stuff is happening. Here's another screenshot though, my dad swears these were all intact.usb.jpg

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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Are you opening these PDFs in Reader or Acrobat?  Your screenshot looks like it might be from a browser.  I would transfer them from Flash drive to the hard drive/desktop, and then open them in Adobe Reader or Acrobat Pro DC.  Any other details you can provide might help further troubleshoot this.

My best,

Dave

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New Here ,
Jan 21, 2021 Jan 21, 2021

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The files will only open in a web browser, keeps popping up as an error or a blank page in acrobat.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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The fact that opening them in a web browser that is not based on Adobe code yields garbage (while Acrobat yields an error message or a blank page) reinforces our belief that your PDF files are seriously corrupted. How they got corrupted, we cannot speculate about.

 

We assume that other PDF files on your system (i.e., those that aren't on that flash drive), open with no issues, correct?

 

Sorry, but there is not anything we can do to assist here.

 

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Yeah I figured there was just about nothing that could be done, haha. No worries, thanks for your help!

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