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New Here ,
Sep 01, 2020

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Sveagruppen Media have a paid subscription for Acrobat pro. But when I try to open a pdf it says "we cab not get in contact with your subscription" and then it close down.

And there is no phone number to call, no mailadress  - jus noboby to contact to get this fixed.

So now I am realy realy pissed off. The support service is the worse I ever seen.

 

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Open

New Here ,
Sep 01, 2020

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Sveagruppen Media have a paid subscription for Acrobat pro. But when I try to open a pdf it says "we cab not get in contact with your subscription" and then it close down.

And there is no phone number to call, no mailadress  - jus noboby to contact to get this fixed.

So now I am realy realy pissed off. The support service is the worse I ever seen.

 

[Private information removed. -Mod.]

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PDF forms

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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Would you mind describing in which version update of Adobe Acrobat Pro DC (or Standard) is this happening? Also in which operating system and build version.

 

Additionally , it would be helpful if you can post a screenshot of the exact error when this happens. 

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Sep 02, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 02, 2020

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Hi there

 

++ Adding to the discussion

 

Assuming that you are getting the error  'Unable to verify your subscription status'

 

Please look at the troubleshooting steps provided in the help articles listed below and see if that works for you.

 

https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

 

Let us know if you are referring to something else

 

Hope it will help

 

Regards

Amal

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