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Opening Adobe Acrobat DC error

New Here ,
Aug 11, 2020

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Hi community,

 

After having installed Adobe Creative Cloud on my MAC (where logging in wasn't a problem at all) I installed Adobe Acrobat DC via an univsersity license. Installing wasn't an issue either, however, when trying to open it, a pop-up window appears (which shows a "loading circle") and disappears after 2 or 3 seconds just in order to reappear again after 2 seconds... it continues to do so infinitely. Any suggestions how to solve that issue?

Thanks!

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Standards and accessibility

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Opening Adobe Acrobat DC error

New Here ,
Aug 11, 2020

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Hi community,

 

After having installed Adobe Creative Cloud on my MAC (where logging in wasn't a problem at all) I installed Adobe Acrobat DC via an univsersity license. Installing wasn't an issue either, however, when trying to open it, a pop-up window appears (which shows a "loading circle") and disappears after 2 or 3 seconds just in order to reappear again after 2 seconds... it continues to do so infinitely. Any suggestions how to solve that issue?

Thanks!

TOPICS
Standards and accessibility

Views

31

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 11, 2020 0
Adobe Employee ,
Aug 11, 2020

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Hi there,

 

Thank you for reaching out and sorry about the trouble.

 

Please try the troubleshooting steps suggested in the following community thread: 

https://community.adobe.com/t5/acrobat/error-sorry-something-went-wrong-please-try-launching-acrobat...

Check if that helps.

 

Let us know if the issue persists.

 

 

Thanks,

Meenakshi

 

 

 

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