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Opening and Closing Files is incredibly slow with Acrobat Pro DC

New Here ,
Apr 23, 2020

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All of the sudden it is incredibly slow to open and close files, even small ones.  This suddenly began a few hours ago and is still going.  Anytime I open or close it takes about 30 seconds.

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Crash or freeze

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Opening and Closing Files is incredibly slow with Acrobat Pro DC

New Here ,
Apr 23, 2020

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All of the sudden it is incredibly slow to open and close files, even small ones.  This suddenly began a few hours ago and is still going.  Anytime I open or close it takes about 30 seconds.

TOPICS
Crash or freeze

Views

368

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Apr 23, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi Briand

 

We are sorry for the trouble. As described,  it is incredibly slow to open and close files

 

Is this an issue with a particular PDf file or with all the PDFs? Please try with a different pdf file and check.

 

What is the version of the application you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC.
Make sure you have the latest version. Go to Help > Check for updates

 

Also, you may try the following preference settings and see if that help:

 

  • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Show online storage when opening file' > Click OK 
  • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Enhanced security > Turn off the protected mode and uncheck ''enhanced security' > Click OK
    Note: Please turn on the security after testing

 

Let us know how it goes

 

Regards

Amal

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Apr 24, 2020 0
New Here ,
Oct 19, 2020

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Hi,

 

I am having the same problem.

Whenever I open or close any file, it takes between 30 seconds to 1 minute to respond.

 

Adobe Acrobat Pro DC 2020.012.20043

 

I tested the above options and the issue remains unresolved.

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Oct 19, 2020 1
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New Here ,
Oct 20, 2020

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We're having the same issue since we installed Acrobat Pro DC 2020.012.20048.  It can take up to 20 minutes before the file opens.  Restarting the computer fixes the issue temporarily.  Looks like a memory leak because it only happens if you open multiple files.

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Oct 20, 2020 0