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Opening document

Community Beginner ,
Nov 13, 2020

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This file will not open for me. Can anyone help be figure out why?

When I remote in from home I can get the file to open.

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General troubleshooting

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Opening document

Community Beginner ,
Nov 13, 2020

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This file will not open for me. Can anyone help be figure out why?

When I remote in from home I can get the file to open.

TOPICS
General troubleshooting

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54

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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VickiatUNL - First, I was able to download the PDF and open it just fine locally.  There are lots of variables that maybe you can help sort out in troubleshooting this.  What program are you using to attempt to open the file?  It is a relatively large file, and I wonder if it is being hosted online, and the download speed might be a factor?  The more details you can provide, the better chance we may have at figuring out what might be preventing you from opening it.  Mac?  Wondows?  Acrobat Version - Reader?  Do tell.

 

My best,

Dave

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Yes, please be more specific. The file opened fine on my end.

 

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Nov 13, 2020 0
Community Beginner ,
Nov 13, 2020

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I am trying to open the document in Adobe Acrobat DC and everytime I try on my computer at work it acts like it will open and then completely shuts down the program. I can open other PDF documents on this computer with no issue. I use my laptop to open the this PDF and problems. Seems like my Adobe Acrobat DC (on work computer) is not liking something about this PDF.

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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If Acrobat is shutting down then it is likely you have some kind of fault in the Acrobat install in your system. Acrobat does not have the most stable code base. Its big, complicated, and old. Sometimes, badly formed features in a PDF will cause Acrobat to choke. Seems like you may have hit one of these.  I would suggest two things. Have someone with a working version Acrobat pro optimize this PDF. That may fix the issue in the PDF. Second, try repairing or re-installing Acrobat Pro. 

 

 

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Are both computers (work and home remote PC) using the same build version of Adobe Acrobat Pro  and the  same update version with the same operating system(smabuild same latest updates)?

 

If you're on a MS Windows PC I  would suggest to check your firewall or VPN (if any). It is possible that one of the processes that run in the background is blocked or something.

 

Check the event viewer for bnotifications, you'll definitely can spot the warning errors there. Then share a screenshot.

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Nov 13, 2020 0
Community Beginner ,
Nov 23, 2020

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I have resolved the issue my restarting my computer at work. Thank you everyone for your suggestions.

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Nov 23, 2020 1
Dave__M LATEST
Adobe Community Professional ,
Nov 23, 2020

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Super - glad you've found a working solution!

My best,

Dave

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Nov 23, 2020 0