Other text disappearing when redactions are applied

New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi 

We are using Adobe Acrobat Pro DC 19

We noticed that when applying redactions to some documents, that text below the redacted text just disappears. 

Anyone else experiencing this? 

Thanks 

 

TOPICS
General troubleshooting, Scan documents and OCR

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi Audrey,

 

Hope you are doing well and sorry for the trouble. As described, when applying redaction to some documents, that text below the redacted text just disappears. 

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once and check if that helps. 

 

If the file is stored on a shared network/drive, please download the file to your computer locally and then try to redact  and check.

 

You may also try to repair the installation (Win Only) and check. Go to Help > Repair Installation

 

Also try to reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Let us know how it goes

 

Regards

Amal

 

 

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Hi Amal 

Worked through all your suggestions and it fixed the problem. 

Thank you very much for your help. 

Regards

Audrey

 

 

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