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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

New Here ,
May 17, 2018 May 17, 2018

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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

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General troubleshooting

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correct answers 2 Correct answers

New Here , Oct 19, 2018 Oct 19, 2018

I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

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New Here , Mar 21, 2022 Mar 21, 2022

I found the solution and it was quite simple but hard to find. Im using windows 11, but i think it will also work in win 10.

- goto desktop and right click, choose personalize.

- on left choose personalization.

- choose start

- enable "show recently opened items in start, jump lists, and file explorer"

 

- resart outlook.

- open word, excel, or any app and print a doc to Adobe printer.

- that newly created pdf should now be on the attach a file list in outlook.

problem fixed! 

 

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Adobe Employee ,
Jul 26, 2018 Jul 26, 2018

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Hi Martinm,

As per the issue description mentioned above, you are not getting pdfs under recent items when trying to attach a file in an email, is that correct?

Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, let us know if you are getting other files  - txt or doc files under "Recent files" in Outlook?

Let us know if you need any help.

Shivam

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New Here ,
Oct 11, 2018 Oct 11, 2018

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I'm having this problem also.  I have Acrobat Pro DC.  Other files are showing in "Recent files" in Outlook, just not pdfs. 

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Adobe Employee ,
Oct 16, 2018 Oct 16, 2018

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Hi meganb,

As mentioned, pdfs are not showing under "recent items" when trying to attach a pdf in an email, could you share Acrobat DC version you are using on the machine: Identify the product and its version for Acrobat and Reader DC

Outlook version and the operating system installed on the machine?

Try rebooting the machine once if you haven't already and check if the issue continues.

Also check if "Show recently opened items in Jump Lists on Start or the taskbar’ is turned on in Settings> Personalization> Start

Let us know if you need any help.

Shivam

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New Here ,
Oct 19, 2018 Oct 19, 2018

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I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

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Adobe Employee ,
Nov 21, 2018 Nov 21, 2018

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Thanks for letting us know this is fixed! 

-Shivam

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New Here ,
Aug 05, 2020 Aug 05, 2020

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I am having this problem also.

I have Acrobat pro DC 2020.009.20074 and

Microsoft Outlook for Office 365 MSO(16.0.12527.20880) 64-bit

It's a really big problem!
There is not only .pdf on the list!

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New Here ,
Feb 03, 2021 Feb 03, 2021

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I am having the same problem

 

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I found the solution and it was quite simple but hard to find. Im using windows 11, but i think it will also work in win 10.

- goto desktop and right click, choose personalize.

- on left choose personalization.

- choose start

- enable "show recently opened items in start, jump lists, and file explorer"

 

- resart outlook.

- open word, excel, or any app and print a doc to Adobe printer.

- that newly created pdf should now be on the attach a file list in outlook.

problem fixed! 

 

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New Here ,
May 16, 2022 May 16, 2022

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This fixed the issue for me, thanks so much Dom Fiocco!!

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New Here ,
Jun 30, 2022 Jun 30, 2022

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This appears to have fixed the issue for us as well. Thanks @Dom Fiocco !

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New Here ,
May 06, 2023 May 06, 2023

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Thank you Dom Fiocco. That solved the issue for me. 👍👍

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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I am having that issue now.  I have the jump list set to on.  I have had my IT dept and Microsoft looking at this.  .pdf's do not show up in my recent list in Outlook.  Just curious if there was another option to try in adobe settings? 

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New Here ,
Dec 05, 2023 Dec 05, 2023

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New Here ,
Mar 03, 2023 Mar 03, 2023

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Same problem here but on a Mac. Any advice? 

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Community Beginner ,
Aug 15, 2023 Aug 15, 2023

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Did you ever resolve this? I am having the same issue with Outlook for Mac

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Hello all, we have this issue across all our machines.  We have checked and enabled the setting as referenced in the advice given ("Show recently opened items in Jump Lists on Start or the taskbar") but the problem is still appearing.

 

Anyone got any other ideas?

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Community Beginner ,
Sep 15, 2023 Sep 15, 2023

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did you get this fixed?  I am experiencing the same issue, but a year later?  I have the jump list set to on.

 

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New Here ,
Dec 23, 2023 Dec 23, 2023

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same for me, any updates?

 

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