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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

New Here ,
May 17, 2018

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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

New Here ,
May 17, 2018

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Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

Topics

General troubleshooting

Views

6.9K

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Adobe Employee ,
Jul 26, 2018

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Hi Martinm,

As per the issue description mentioned above, you are not getting pdfs under recent items when trying to attach a file in an email, is that correct?

Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, let us know if you are getting other files  - txt or doc files under "Recent files" in Outlook?

Let us know if you need any help.

Shivam

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New Here ,
Oct 11, 2018

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I'm having this problem also.  I have Acrobat Pro DC.  Other files are showing in "Recent files" in Outlook, just not pdfs. 

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Adobe Employee ,
Oct 16, 2018

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Hi meganb,

As mentioned, pdfs are not showing under "recent items" when trying to attach a pdf in an email, could you share Acrobat DC version you are using on the machine: Identify the product and its version for Acrobat and Reader DC

Outlook version and the operating system installed on the machine?

Try rebooting the machine once if you haven't already and check if the issue continues.

Also check if "Show recently opened items in Jump Lists on Start or the taskbar’ is turned on in Settings> Personalization> Start

Let us know if you need any help.

Shivam

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New Here ,
Oct 19, 2018

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I am using Adobe Acrobat DC 2019.008.20074

Outlook version Office 365 Pro Plus 10827.20150

Windows

I reboot regularly and this had not resolved the issue.

However, your suggestion to check the "Show recently opened items in Jump Lists on Start or the taskbar" was not turned on.  I did that and now it works.  Thank you for your help!

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Adobe Employee ,
Nov 21, 2018

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Thanks for letting us know this is fixed! 

-Shivam

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New Here ,
Aug 05, 2020

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I am having this problem also.

I have Acrobat pro DC 2020.009.20074 and

Microsoft Outlook for Office 365 MSO(16.0.12527.20880) 64-bit

It's a really big problem!
There is not only .pdf on the list!

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