Outlook hangs up because of Acrobat plug in?

New Here ,
Jan 25, 2021 Jan 25, 2021

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In my PC Microsoft Outlook hangs up oftentimes. My software adviser thinks that this may be caused by the Acrobat plug-in in Outlook. Does anybody have similar problems?

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Comment review and collaborate PDF, General troubleshooting, PDF forms

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the MS outlook hangs often sometimes

 

Would you mind sharing more details about the issue for a better understanding? What is the workflow/steps you are doing that leads to outlook hang/freeze?

 

Consecutive attempts to send PDF as email attachment from within Acrobat Reader may result in both Acrobat Reader / Outlook crash/freeze. If that is the case, please refer to the suggestion provided in the help page: https://helpx.adobe.com/acrobat/kb/outlook-acrobat-reader-freeze-crash.html and see if that works.

 

Regards

Amal

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New Here ,
Jan 27, 2021 Jan 27, 2021

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Dear Amal

Outlook freezes while I am working on other programs. And then I notice that Outlook is not downloading e-mails. The problem can only be solved by a shutdown of Windows. When doing so, Windows says that Outlook is still working, while the Task manager does not mention it as an active routine. After restarting Windows every thing works perfectely. So Outlook is not hanging while using it, but when open as a background routine. I do not send e-Mails out from pdf-Documents, so this cannot be the reason for the problem.

Regards Markus

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Adobe Employee ,
Jan 31, 2021 Jan 31, 2021

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Could you please try running Outlook in Safe mode? This does not look to be an issue related to Acrobat.

 

Regards,

Arvind

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