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P22 Error installing on Mac Catalina v 10.15.7

New Here ,
Oct 26, 2020

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I am having trouble with Acrobat DC Pro on Mac Catalina 10.15.7

 

When installing, it fails with the error P22 due to an issue with the case sensitive disk drive. 

Do any of you have or a simple fix or work around to get Acrobat DC Pro installed and working on Catalina v10.15.7?

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General troubleshooting, Install update and subscribe to Acrobat

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P22 Error installing on Mac Catalina v 10.15.7

New Here ,
Oct 26, 2020

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I am having trouble with Acrobat DC Pro on Mac Catalina 10.15.7

 

When installing, it fails with the error P22 due to an issue with the case sensitive disk drive. 

Do any of you have or a simple fix or work around to get Acrobat DC Pro installed and working on Catalina v10.15.7?

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

27

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Oct 26, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 26, 2020

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Hi there

 

Hope you are doing well. As described you are getting the error 'P22' while installing Acrobat DC.

 

The error occurs because the file format you are attempting to install on to is not compatible. You cannot install Adobe products on a volume that uses a case-sensitive file system. This limitation applies to both the startup drive as well as the drive onto which the software is installed.

 

For more information, please look at the help page https://helpx.adobe.com/in/creative-suite/kb/error-case-sensitive-drives-supported.html

 

You may also look at the correct answer marked in a similar discussion https://community.adobe.com/t5/download-install/re-error-p22-installing-on-new-mac-with-case-sensiti...

 

Hope this information will help.

 

Regards

Amal

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