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Paid Subscription Says Trial Period Expired

New Here ,
Oct 19, 2020

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I am disgusted at how difficult Adobe makes this. I purchased a subscription (with proof from my bank account that Adobe got its money) for  Acrobat DC. I uninstalled the trial version and also uninstalled Acrobat Reader. I restarted my machine. I logged back into. And I keep getting the damn "Your Trial has expired. Please activate."

 

What is the fix for this? Adobe makes it impossible to talk directly with a human being about this crap, whether on the phone or even via chat. 

 

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General troubleshooting, Install update and subscribe to Acrobat

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Paid Subscription Says Trial Period Expired

New Here ,
Oct 19, 2020

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I am disgusted at how difficult Adobe makes this. I purchased a subscription (with proof from my bank account that Adobe got its money) for  Acrobat DC. I uninstalled the trial version and also uninstalled Acrobat Reader. I restarted my machine. I logged back into. And I keep getting the damn "Your Trial has expired. Please activate."

 

What is the fix for this? Adobe makes it impossible to talk directly with a human being about this crap, whether on the phone or even via chat. 

 

TOPICS
General troubleshooting, Install update and subscribe to Acrobat

Views

27

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Oct 19, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 20, 2020

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Hi Terence

 

Hope you are doing well and sorry for the trouble caused. As described you are getting the error 'Trial expired' and you have already tried logging out of the application, rebooting the machine and re-login without any success.

 

Please try the steps suggested under 'Fix Connection' in the help page https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html and see if that makes any difference.

 

Also, please look at the steps provided in the help page https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html#main...

 

Let us know how it goes

 

Regards

Amal

 

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