Paid version reverts to trial

Report · Mar 26, 2021

Thanks Bevi.

I was trying to show you the screen shot of my report. But I have encountered anothe issue.

I have a PRO DC version ...but if I open any PDF , a pop-up window with " Start your Free Trial" blocks opening any PDF .

Could you pleas help?

Thanks.

Raj..

[Branched from unrelated thread by moderator]

Report · Mar 26, 2021

Sorry, I'm not an Adobe employee and can't help. Just a volunteer expert helping other users.

Maybe an Adobe employee will step in and help with this issue.

| Bevi Chagnon | Designer & Technologist for Accessible Documents
| Classes & Books for Accessible InDesign, PDFs & MS Office |

Report · Mar 26, 2021

Hi

Try the steps here:

or contact Adobe Customer Care: https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

Do not reply to scammers who may PM you. Adobe staff have an Adobe Employee badge and can look up your account by your login.

~ Jane

Adobe Community