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Je viens de constater que j'ai un paiement mensuel de 29.99 euros tous les mois, au lieu de 17.99 euros, ceci depuis le mois de fevrier 2020.
J'avais déjà , au par avant, un abonnement de 17.99 euros que j'ai renouvellé.
Je voudrais porter reclamation.
Savez vous comment je dois m'y prendre?
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Hi Sandra,
Looking at the description given above, I believe your subscription type for the Acrobat DC has been changed. 29.99 euros is for the Month-to-Month plan. However, 17.99 is for Month-to-Month (annual commitment) one.
This is a public platform, we cant share the accounts details here. We'd request you to get in touch with our customer care billing team to get this plan corrected.
https://helpx.adobe.com/support.html
Thanks,
Akanchha