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paiement mensuel de 29.99 euros au lieu de 17.99 euros

New Here ,
Sep 09, 2020

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Je viens de constater que j'ai un paiement mensuel de 29.99 euros tous les mois, au lieu de 17.99 euros, ceci depuis le mois de fevrier 2020.

J'avais déjà , au par avant, un abonnement de 17.99 euros que j'ai renouvellé.

Je voudrais porter reclamation.

Savez vous comment je dois m'y prendre?

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paiement mensuel de 29.99 euros au lieu de 17.99 euros

New Here ,
Sep 09, 2020

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Je viens de constater que j'ai un paiement mensuel de 29.99 euros tous les mois, au lieu de 17.99 euros, ceci depuis le mois de fevrier 2020.

J'avais déjà , au par avant, un abonnement de 17.99 euros que j'ai renouvellé.

Je voudrais porter reclamation.

Savez vous comment je dois m'y prendre?

TOPICS
Cancel subscription

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40

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Sep 09, 2020 0
Adobe Employee ,
Sep 09, 2020

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Hi Sandra,

 

Looking at the description given above, I believe your subscription type for the Acrobat DC has been changed. 29.99 euros is for the Month-to-Month plan. However, 17.99 is for Month-to-Month (annual commitment) one.

 

This is a public platform, we cant share the accounts details here. We'd request you to get in touch with our customer care billing team to get this plan corrected.

 

https://helpx.adobe.com/support.html

 

Thanks,

Akanchha

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