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Paper Capture recognition error 10001

New Here ,
Jun 26, 2018

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Recebi a seguinte mensagem "Não foi possivel processar a página, pois ocorreu um erro no serviço de reconhecimento do Captura de Papel. (10001)" ao criar através de scanner o um documento pdf com OCR como resolver?

Tenho instalado no comptador o IRIS scan

Hi,

As per the issue description mentioned above, you are getting paper capture recognition service error when trying to run OCR on the pdf, is that correct?

Could you try the troubleshooting steps given in this help document: Could not access the recognition service when attempting OCR on Windows . If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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Scan documents and OCR

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Paper Capture recognition error 10001

New Here ,
Jun 26, 2018

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Copied

Recebi a seguinte mensagem "Não foi possivel processar a página, pois ocorreu um erro no serviço de reconhecimento do Captura de Papel. (10001)" ao criar através de scanner o um documento pdf com OCR como resolver?

Tenho instalado no comptador o IRIS scan

Hi,

As per the issue description mentioned above, you are getting paper capture recognition service error when trying to run OCR on the pdf, is that correct?

Could you try the troubleshooting steps given in this help document: Could not access the recognition service when attempting OCR on Windows . If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

Topics

Scan documents and OCR

Views

1.9K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 27, 2018

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Hi,

As per the issue description mentioned above, you are getting paper capture recognition service error when trying to run OCR on the pdf, is that correct?

Could you try the troubleshooting steps given in this help document: Could not access the recognition service when attempting OCR on Windows . If that doesn't work, try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam

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Nomolos LATEST
New Here ,
Jul 07, 2020

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I was able to resolve the error by updating my Windows OS.
From Windows v1709 to Windows 10 v1903 to Windows 10 v1709 to Windows 10 v1903
July, 7, 2020

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