Copy link to clipboard
Copied
I have password protected . pdf that I an unable to open. The cursor will not move from the start in the password enter box, unable to type in password. This worked fine before windows update. I have even tried older documents that I was able to open and cannot now. Adobe unintalled and reinstalled today 2/24. Still unable to enter password. Worked with my IT department, they recommended I post here.
Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/
Copy link to clipboard
Copied
Hi,
Thanks for posting.
If a specific password protected PDF is not working then, it could be a possibility that-
Either this file has been corrupted or Windows update has somehow impacted.
Try the following steps-
1- Make sure you have got the application up-to-date. Open Acrobat>help>check for update
2- Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View"> OK>close and reopen Acrobat and reopen document.
3- If possible, please share the file with us via (private message) we'd like to check at our end.
Thanks,
Akanchha