passwork fail with .pdf

New Here ,
Feb 24, 2021 Feb 24, 2021

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I have password protected . pdf that I an unable to open. The cursor will not move from the start in the password enter box, unable to type in password. This worked fine before windows update. I have even tried older documents that I was able to open and cannot now. Adobe unintalled and reinstalled today 2/24. Still unable to enter password. Worked with my IT department, they recommended I post here. 

 

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi,

 

Thanks for posting. 

If a specific password protected PDF is not working then, it could be a possibility that-

Either this file has been corrupted or Windows update has somehow impacted. 

Try the following steps-

1- Make sure you have got the application up-to-date. Open Acrobat>help>check for update

2- Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View"> OK>close and reopen Acrobat and reopen document.

3- If possible, please share the file with us via (private message) we'd like to check at our end.

 

Thanks,

Akanchha 

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