Highlighted

PDF attachments won't open

New Here ,
Jul 02, 2020

Copy link to clipboard

Copied

I have downloaded Acrobat but it won't open a PDF for me.   Any clues ?

Views

39

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

PDF attachments won't open

New Here ,
Jul 02, 2020

Copy link to clipboard

Copied

I have downloaded Acrobat but it won't open a PDF for me.   Any clues ?

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 03, 2020

Copy link to clipboard

Copied

Hi Don, 

 

Thank you for reaching out.

 

As per your description, you are not able to open the PDF in Acrobat. Could you please let us know what happens when you try to open the PDF? Do you receive any error message? If yes, please share the same.

Did you check if the issue occurs while opening a particular PDF or with all?

 

Please confirm if you are you using Adobe Acrobat DC to open the PDF or the Adobe Acrobat Reader DC.

Share the application version currenctly installed on the machine. You may use the steps provided in the help document to check the application version: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Let us know if you need any help or experience any issue.

 

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
One Stop Solution for Acrobat
Edit a PDF