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PDF cannot be saved or exported.

New Here ,
Sep 01, 2020

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Error messages attached.  I need to change the security permissions but cannot do so.  This is a document downloaded from a Government of Canada site and they all have the same problem.  

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PDF cannot be saved or exported.

New Here ,
Sep 01, 2020

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Error messages attached.  I need to change the security permissions but cannot do so.  This is a document downloaded from a Government of Canada site and they all have the same problem.  

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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Is this happening in macOS?  It looks like is macOS.

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Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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If it is macOS, I can think of a similar workaround for this issue that was addressed yesterday by ACP Karl Heinz Kremer to a MS Windows 10 user.

 

It seems like the file viewer (in macOS the "Finder" file viewer) hogs certain applications as if they're used by another program when you have the "Preview Pane" enabled.

 

In MS Windows 10, openWindows Explorer, click on the "View" tab and clcik once on "Preview Pane" to disable.

 

In macOS , open the Finder, click on the "View" in the menu bar and select "Hide Preview Pane" (or "command"+"shift"+ "P"  keyboard combination).

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Sep 01, 2020 0
Adobe Employee ,
Sep 02, 2020

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Hi there

 

++ Adding to the discussion

 

What is the version of the Adobe Acrobat DC You are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed. Go to Help > Check for Updates.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

 

Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.

 

Regards

Amal

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Sep 02, 2020 0
New Here ,
Sep 02, 2020

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I cannot even upload it.

Michael Bryant
He/Him, Executive Director & General Counsel
416-646-1400
MBryant@ccla.org
https://ccla.org/
900 - 90 Eglinton Avenue E. Toronto, ON M4P 2Y3
Follow us on:
​We're monitoring the response to COVID-19; click here for live updates.
This e-mail message (including any attachments) may be confidential and protected by solicitor/client privilege and is intended for the addressee(s) only.

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Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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With your file opened in Acrobat just click on the share link icon (it has a cloud and paper clip icon--- far right corner of the Main Toolbar).

 

When you click on that icon it will upload a copy of your file automatically to the Document Cloud. 

 

A checkmark iwill turn green when the link is ready and copied into temporary memory (the clipboard).

 

So just reply back here by all you have to do is right-click and paste the link in the chatbox messaging window that were using, and click "Post"

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Sep 02, 2020 0
Adobe Community Professional ,
Sep 02, 2020

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Why want you change the security settings?

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Sep 02, 2020 0